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Telecommunications Account Service Representative
2 weeks ago
About Us
TORCH Solutions is a leading provider of telecommunications services, dedicated to delivering exceptional customer experiences. We are seeking a highly motivated and customer-focused Customer Service representative to join our dynamic team in the Philippines.
About the Role
As a Customer Service representative for Telecommunications Accounts, you will be responsible for providing excellent support and resolving inquiries for our clients' customers. This is a full-time position with opportunities for career growth within our organization.
Key Responsibilities
- Answering inbound calls from customers and addressing their queries and concerns in a timely and professional manner
- Assisting customers with navigating our clients' products and services, and troubleshooting any issues they may be experiencing
- Documenting customer interactions and updating customer records in our systems
- Escalating complex issues to the appropriate team or department for resolution
- Adhering to our clients' service level agreements and quality standards
- Contributing to the continuous improvement of our customer service processes and procedures
Requirements
We are looking for an individual with:
- Excellent communication and interpersonal skills, with the ability to convey information clearly and effectively
- Strong problem-solving and analytical skills, with the ability to think critically and provide solutions to customers
- Proficiency in using computer systems and software, including customer relationship management (CRM) tools
- A pleasant and professional demeanor, with a commitment to providing exceptional customer service
- Fluency in both English and Tagalog
What We Offer
At TORCH Solutions, we are committed to providing our employees with a supportive and rewarding work environment. We offer a competitive salary, opportunities for career advancement, and a range of benefits, including health insurance, paid time off, and training and development programs. Additionally, we prioritize the wellbeing of our employees and offer various wellness initiatives to support their overall health and happiness.
