Customer Service and Sales Representative
2 weeks ago
We are seeking a highly skilled and motivated Customer Service and Sales Representative to join our team at RemoteVA. The successful candidate will be responsible for providing exceptional customer service, handling customer inquiries, and driving sales through upselling and cross-selling strategies.
This is an exciting opportunity for individuals who are passionate about sales and customer service, and are looking to take their career to the next level. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
Key Responsibilities:
- Provide exceptional customer service via phone, email, or chat, resolving issues promptly and efficiently
- Identify customer needs and recommend products or services that meet their requirements
- Process orders, payments, returns, and exchanges accurately and efficiently
- Upsell and cross-sell products to maximize revenue and enhance customer satisfaction
- Meet or exceed sales targets and performance metrics by delivering high-quality service
- Candidate must have a strong English accent (neutral or native-like)
- Previous experience in sales and customer service is required, preferably in retail, e-commerce, telecommunications, or financial services
- Strong verbal and written communication skills, ability to build rapport and persuade customers effectively
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