Customer Service Representative
2 weeks ago
Job Summary:
We are seeking a motivated and results-driven Customer Service Representative – Sales to join our team. In this role, you will be responsible for engaging with potential and existing customers, providing exceptional service, and driving sales through upselling and cross-selling strategies. The ideal candidate has strong communication skills, a customer-centric approach, and a passion for achieving sales targets.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and chats to assist customers with inquiries and sales transactions
- Identify customer needs and recommend products or services that best suit them
- Process orders, payments, returns, and exchanges efficiently
- Upsell and cross-sell products to maximize revenue and enhance customer satisfaction
- Meet or exceed sales targets and performance metrics
- Maintain a high level of product knowledge to provide accurate information
- Build and maintain positive customer relationships to encourage repeat business
- Handle customer complaints professionally and find effective resolutions
- Keep accurate records of customer interactions and transactions in the CRM system
- Stay updated on company promotions, discounts, and new product offerings
- Male candidate with a strong English accent (neutral or native-like)
- Previous experience in sales and customer service is preferred
- Strong verbal and written communication skills
- Ability to build rapport and persuade customers effectively
- Goal-oriented with a proven track record of meeting or exceeding sales targets
- Proficiency in CRM systems and basic computer applications
- Ability to multitask in a fast-paced environment
- Willingness to work in shifts, including weekends and holidays if required
- Experience in retail, e-commerce, telecommunications, or financial services sales
- Knowledge of sales techniques and customer retention strategies
- Familiarity with Shopify, Gorgias, or other e-commerce platforms (if applicable)
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