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Customer Service Representative for Telecommunications
3 weeks ago
About the Role
TORCH Solutions is seeking a highly skilled and experienced Customer Associate Telecommunication (Non-Voice) to join our team in Cebu Central Visayas. In this full-time position, you will play a crucial role in delivering exceptional customer service and support to our valued clients through non-voice channels.
Key Responsibilities:
- Respond to customer inquiries and requests via email, chat, and social media
- Provide accurate and timely information to customers, addressing their needs and concerns effectively
- Troubleshoot and resolve customer issues, ensuring a seamless and positive customer experience
- Maintain detailed records of customer interactions and follow-up actions
Requirements:
- HS/SHS Grad + 6 months to 11 months Int'l BPO experience
We Offer:
A collaborative and supportive work environment, competitive compensation, opportunities for career development, and a range of benefits that prioritize employee well-being. Join us on a rewarding journey with a dynamic and innovative company.
