Customer Service Representative
2 weeks ago
As a Telco Account Premier Customer Service Representative, you will deliver top-tier customer service and technical support to premier clients in the telecommunications industry. You will address complex customer inquiries, troubleshoot service issues, assist with billing inquiries, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a deep understanding of telecommunications products and services, and a proactive approach to resolving client issues.
Key Responsibilities:
Customer Support: Provide excellent service to premier clients via phone, email, and chat, resolving inquiries and issues related to telecommunications services, products, and billing.
Technical Assistance: Troubleshoot and resolve technical problems with telecommunication services, devices, and accounts, ensuring issues are resolved efficiently and accurately.
Account Management: Manage premier client accounts, update account information, address billing inquiries, and ensure account records are up-to-date and accurate.
Product Knowledge: Maintain in-depth knowledge of the telecommunications company's products, services, promotions, and policies to assist clients effectively.
Upselling & Retention: Identify upsell opportunities by recommending products or upgrades based on client needs and promote retention by offering solutions that enhance customer loyalty.
Issue Escalation: Escalate complex issues to specialized teams when necessary, ensuring timely follow-up and resolution.
Customer Satisfaction: Achieve customer satisfaction and quality assurance metrics by adhering to service protocols and providing exceptional service.
Documentation: Maintain accurate and detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.
Team Collaboration: Collaborate with other CSRs, team leads, and support teams to share insights, improve processes, and enhance service quality.
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Customer Service Representative
2 weeks ago
Iloilo City, Western Visayas, Philippines iQor Philippines Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Representative at iQor Philippines, located in Iloilo. The Customer Service Representative will handle inbound and outbound calls, assist customers with inquiries, provide information about products and services, and resolve customer...
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Customer Service Representative
1 week ago
Iloilo City, Western Visayas, Philippines Gratitude Philippines Full timeCustomer Service Representative - Banking and Finance (Iloilo)Sumali para mag-apply sa Customer Service Representative - Banking and Finance na role sa Gratitude Philippines.Mga Responsibilidad:Magbigay ng mataas na antas ng customer service.Makipag-ugnayan sa mga kliyente upang maayos ang kanilang mga katanungan at alalahanin.Sumunod sa mga patakaran at...
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Customer Service Representative
2 weeks ago
Iloilo City, Western Visayas, Philippines beBee Careers Full timeWe are seeking a customer service representative to join our team. As a customer service representative, you will be the primary point of contact for customers, handling transactions, addressing concerns, and providing exceptional service.Key Responsibilities:Customer Service: Greet customers, respond to inquiries, and resolve issues in a professional...
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Customer Service Representative
7 days ago
Iloilo City, Western Visayas, Philippines beBee Careers Full timeCustomer Service Representative Job DescriptionA Customer Service Representative is responsible for providing exceptional customer service and ensuring smooth and efficient transactions at retail stores, restaurants, and other businesses.Key Responsibilities:Provide excellent customer service and resolve any issues that may arise during the transaction...
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Customer Service Representative
7 days ago
Iloilo City, Western Visayas, Philippines beBee Careers Full timeCustomer Service RepresentativeA Customer Service Representative is responsible for providing excellent customer service and resolving customer complaints in a timely and professional manner. You will also be required to maintain a clean and organized store environment and achieve sales targets.Responsibilities:Interact with customers in a friendly and...
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Customer Service Representative
6 days ago
Iloilo City, Western Visayas, Philippines beBee Careers Full timeCustomer Service Representative Wanted: Provide Excellent Customer Service and Ensure Smooth Store OperationsAbout the Job:This is an exciting opportunity to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, maintaining store appearance, and ensuring...
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Customer Service Representative
2 weeks ago
Iloilo City, Western Visayas, Philippines beBee Careers Full timeJob Summary:About the RoleThe Customer Service Representative is responsible for providing excellent customer service, ensuring efficient and accurate handling of customer orders, and maintaining a welcoming atmosphere for customers.
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Customer Service Representative
7 days ago
Iloilo City, Western Visayas, Philippines beBee Careers Full timeCustomer Service RepresentativeAbout the RoleWe are seeking a Customer Service Representative to provide excellent customer service and support in our retail store.Key Responsibilities:Greet customers as they enter the store and assist them with their queries.Help customers locate products and offer recommendations based on their preferences.Process sales...
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Customer Service Representative
7 days ago
Iloilo City, Western Visayas, Philippines beBee Careers Full timeWe are searching for a highly motivated and organized Customer Service Representative to join our team. As a Customer Service Representative, you will play a key role in providing an exceptional shopping experience for our customers.About the PositionThe successful candidate will be responsible for:Greeting and engaging customers in a friendly and...
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Customer Service Representative
2 weeks ago
Iloilo City, Western Visayas, Philippines beBee Careers Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and support in a fast-paced retail environment.Your primary duties will include responding to customer inquiries, resolving issues, and processing transactions. You...
