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Medical Call Center Representative

3 weeks ago

Makati City, National Capital Region, Philippines beBeeDispatcher Full time ₱7,200

Job Title: Medical Call Center Representative

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About the Job:

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We are seeking a highly skilled and detail-oriented Medical Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients while ensuring seamless communication between clients, drivers, and healthcare providers.

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Key Responsibilities:

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  • Handle inbound and outbound calls professionally and courteously using RingCentral VOIP or other designated communication platforms.">
  • Assist clients with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs.">
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes.">
  • Communicate live updates to drivers, ensuring smooth pick-ups and drop-offs.">
  • Verify client eligibility for services and ensure accurate data entry into CTS TripMaster software.">
  • Provide clients with trip confirmations, estimated pick-up times, and driver details.">
  • Maintain a calm and professional demeanor when handling difficult or frustrated clients.">
  • Redirect drivers with navigation, trip-related inquiries, or unforeseen issues to the driver's support or safety coordinator.">
  • Redirect client, driver, and healthcare provider inquiries about service policies, trip expectations, and company guidelines to the admin team.">
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Requirements:

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  • Experience in call center operations or customer service (preferred).">
  • Ability to learn our dispatch software or other call center systems.">
  • Familiarity with RingCentral VOIP or similar call center communication systems.">
  • Strong customer service skills, including conflict resolution and patience.">
  • Ability to multi-task in a fast-paced, high-call-volume environment.">
  • Excellent verbal and written communication skills in English.">
  • Strong problem-solving and critical-thinking skills.">
  • Knowledge of HIPAA policies and confidentiality best practices.">
  • Reliable internet connection and ability to work remotely in a U.S. Eastern Time Zone (EST) schedule.">
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What We Offer:

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A career opportunity that offers growth potential, competitive compensation, and a dynamic work environment.

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Contact Information:

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Please submit your resume and cover letter to [insert contact information].