Operations Strategist

1 week ago

Taguig, National Capital Region, Philippines beBeeCapacity Full time $90,000 - $110,000

Optum Job Description

Our company delivers care to millions of people worldwide, using technology to improve their health. As a Capacity Planner, you will have a significant impact on the communities we serve by analyzing and interpreting data.

The primary responsibilities include:

  • Compiling, analyzing, reviewing, forecasting, and trending complex data
  • Presenting analysis and interpretation for operational and business review and planning
  • Supporting short and long-term operational/strategic business activities through analysis
  • Developing recommended business solutions through research and analysis of data and business processes
  • Supporting ad-hoc operational/strategic business activities through analysis and reporting
  • Reviewing and reporting on key operational metrics, including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
  • Performing other job-related work as assigned

Required Qualifications:

  • 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office operations
  • 3+ years of senior or executive level communication and/or presentation experience delivering detailed analyses and/or sound business cases or recommendations
  • 3+ years of experience with long-range planning, financial modeling, and complex data analysis of all contact center/back-office service area metrics
  • 3+ years of experience identifying sources of data, consuming, and rationalizing it, defining key production indicators, and report building
  • 3+ years of experience handling complex operations and financial issues that may have division- or company-wide scope
  • Experience with Workforce Management software, including NICE, Aspect, Verint
  • Intermediate to advanced level of proficiency with PC-based software programs and automated database management systems (Excel and PowerPoint)
  • Proven solid analytical and critical thinking skills to identify trends and influence business decisions
  • Proven excellent oral and written communication skills

Benefits:

  • Culture guided by diversity and inclusion
  • Talented peers
  • Comprehensive benefits
  • Career development opportunities

At our company, we believe everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling equitable care that addresses health disparities and improves health outcomes.

Diversity creates a healthier atmosphere: Our company is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or expression.

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