
Enterprise Knowledge Strategist
12 hours ago
The Enterprise Knowledge Strategist is a visionary leader responsible for designing, implementing, and maintaining the organization's IT knowledge management ecosystem. This role requires in-depth experience in Systems Administration and broader IT Support/infrastructure.
The ideal candidate will possess exceptional technical expertise, linguistic precision, and the ability to translate complex technical concepts into clear, actionable knowledge for diverse audiences.
Key Responsibilities:
- Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
- Manage and maintain a vast array of information and data for all aspects of IT Service Delivery.
- Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
Requirements:
- Minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
- Hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
- Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
By joining our team, you will have the opportunity to develop and refine your skills in IT knowledge management, working closely with cross-functional teams to drive business outcomes and enhance organizational performance.
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