Operations Team Lead

1 day ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time

Job Summary

We are seeking a highly skilled Operations Team Lead to join our team at Gratitude Philippines. This is a leadership role that requires strong operational management skills, with a focus on ensuring the effective and successful management of productivity, quality control, and safety measures.

About Us

Gratitude Philippines is a reputable organization dedicated to providing exceptional services to our clients. As an Operations Team Lead, you will be responsible for managing overall operations and ensuring safe and efficient operations within the company.

Main Roles and Responsibilities

  • Operational Management: Manages overall operations and ensures effective and successful management of productivity, quality control, and safety measures as established and set by the project.
  • Leadership: Serves as a company representative on regulatory and mandatory issues, enhances operational procedures, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and looks for opportunities to expand systems.
  • Team Supervision: Carries out supervisory responsibilities in accordance with company policies and applicable laws.

Required Skills and Qualifications

  • 8+ Years of Related Experience: 8+ years of related experience or equivalent combination of education and experience required, including 2+ years of direct clinical care or 2+ years of case management/utilization management required.
  • Bachelor's Degree in Nursing (BSN): Bachelor's degree in nursing (BSN) from accredited college or university or equivalent work experience preferred.
  • Certification: Certification in case management, pharmacy, rehabilitation nursing, or a related specialty is highly preferred.
  • Technical Skills: Proficiency in all Microsoft Office products, including Project, Word, Excel, PowerPoint, Visio, and SharePoint.
  • Behavioral Health Knowledge: Knowledge of behavioral health, medical bill coding, case management practice, URAC standards, utilization review, pharmaceuticals to treat pain, pain management process, drug rehabilitation, state workers compensation guidelines, periods of disability, and treatment needed is preferred.
  • Leadership/Management Skills: Excellent oral and written communication, including presentation skills, leadership/management/motivational skills, analytic and strong organizational skills, ability to work in a team environment, and meet or exceed Performance Competencies.
  • Experience Managing a Team: Previous experience of managing a team size of 100 FTEs.

What We Offer

As an Operations Team Lead at Gratitude Philippines, you will have the opportunity to work with a talented team of professionals, develop your leadership skills, and contribute to the success of our organization.



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