Operations Team Lead Specialist

1 week ago


Taguig, National Capital Region, Philippines RecruiterPH Full time

About Our Opportunity

We are seeking a highly skilled and experienced Operations Team Lead Specialist to join our team at RecruiterPH. This is a fantastic opportunity for someone who wants to take their career to the next level.

Job Summary:

The Operations Team Lead Specialist will be responsible for leading and managing multiple support channels, including inbound voice, email, social media, and live chat. You will also be responsible for managing company systems for customer interaction and voice response, as well as overseeing system maintenance and upgrade implementation.

Key Responsibilities:

  • Conduct staff performance reviews, assess needs, and cost/benefit analysis.
  • Manage multiple support channels; inbound voice, email, social media, and live chat.
  • Manage company systems for customer interaction and voice response.
  • Oversee system maintenance and upgrade implementation.
  • Monitor voice & non-voice metrics.

Requirements:

  • Must have a Bachelor's Degree.
  • At least 1-3 years of operations management experience.
  • Experience working in a fast-paced working environment.
  • Experience in the BPO/Banking/Financial Services preferred.
  • Excellent verbal and writing skills.

What We Offer:

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience.

About RecruiterPH

RecruiterPH is a dynamic and growing company that offers a wide range of recruitment services. We are committed to providing our clients with the best possible service and results.



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