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Service Delivery Hub Operations Director

1 week ago


Eastwood Quezon City, Philippines Recruiter PH Full time

About the Role

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We are seeking a seasoned professional to lead our Service Delivery Hubs. As the Service Delivery Hub Manager, you will oversee the day-to-day operations of the hub and foster a positive team environment.

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Key Responsibilities

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  • Reporting to the Global Operations Lead, you will provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics.
  • You will serve as the Single Point of Contact (SPOC) for hub-related queries and be responsible for the management of all Service Hub resources and their compliance with established processes and quality standards.
  • Foster a positive and collaborative team environment while encouraging a can-do and proactive attitude among team members.
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Qualifications and Requirements

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To succeed in this role, you will need:

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  • At least 15 years of professional experience in a relevant position.
  • A deep understanding of marketing service operations, industry best practices, and highly organized in efficiently managing multiple tasks and priorities.
  • Familiarity with marketing automation software such as Market, Hubspot, Salesforce Marketing Cloud (formerly ExactTarget), or Adobe Experience Manager.
  • An intermediate-level proficiency with Microsoft Office products.
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About Recruiter PH

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We are a leading recruitment agency dedicated to providing top talent to organizations across various industries. Our team of experts is passionate about helping professionals find their dream jobs and grow their careers.

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What We Offer

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In return for your expertise and passion, we offer a competitive salary package, opportunities for growth and development, and a dynamic work environment that fosters collaboration and innovation.