Sr. Client Services Director

2 weeks ago


Quezon City, Philippines Manpower Core Group Inc. Full time

The Client Services Director to support our team in Commonwealth Ave., Quezon City.

In this role,you'll be working with the Senior Director for Operations, handling Client Relationship Management.

You will ensure that our client(s) are provided with excellent customer service.

As a Client Services Director you will:

Serve as the "Point of Contact" for our client relationships.

This will be done primarily though phone calls, e-mails and occasional client visits.

Analyze and develop innovative ways to minimize cost and create efficiencies in existing contracts.

Participate in future contract proposals by using pre-existing customer data and other relevant bench marking information.

Work collaboratively with the Corporate Accounts team.

Assist in the development of and growth of this new role.

Directly oversee and monitor performance of Client Relationship Managers of various accounts.

Responsible for managing clients' expectations in terms of campaign performance and overall metrics.

Assist in improving campaigns' performance by driving projects and other process improvement activities.

Manage and review contracts in relation to client requirements.

Provide support in establishing and monitoring SOWs (Scope of Work) for clients and Afni.

Requirements:

Have earned a Bachelor's/College Degree of any field.

Must have at least 5 years of working experience handling the same position/field.

Previous related account management or client services background in the call center industry is required.

Must have experience in managing large accounts.

Have remarkable customer service skills and an entrepreneurial spirit.

Have strong leadership and communication skills.

Can resolve issues promptly.

Must have excellent MS Office and A-Plus skills.

Must have strong technology proficiency and excellent organizational skills.

Can handle high volume and wide variety or work within the confines of negotiated contracts.

Must be amenable to GRAVEYARD schedules

Must be willing to work in Commonwealth Avenue, Quezon City.



  • Quezon City, Philippines Manpower Core Group Inc. Full time

    The Client Services Director to support our team in Commonwealth Ave., Quezon City. In this role,you'll be working with the Senior Director for Operations, handling Client Relationship Management. You will ensure that our client(s) are provided with excellent customer service.As a Client Services Director you will: Serve as the "Point of Contact" for our...


  • Quezon City, Philippines Manpower Core Group Inc. Full time

    The Client Services Director to support our team in Commonwealth Ave., Quezon City. In this role,you'll be working with the Senior Director for Operations, handling Client Relationship Management. You will ensure that our client(s) are provided with excellent customer service. As a Client Services Director you will: Serve as the "Point of Contact" for...


  • Quezon City, National Capital Region, Philippines ManpowerGroup Full time

    Job Description:The Client Services Director will play a pivotal role in supporting our team based in Commonwealth Ave., Quezon City. In this position, you will collaborate with the Senior Director for Operations to oversee Client Relationship Management.Your primary responsibility will be to ensure exceptional customer service is provided to our clients. To...


  • Davao City, Davao, Philippines LOQUEBO CONSTRUCTION CO Full time

    LOQUEBO CONSTRUCTION CO is seeking a Client Services Director to lead our client services team. In this role, you will oversee client relationships, manage teams, and drive business growth through exceptional client service. As a Client Services Director, you will be responsible for ensuring that client needs are met and exceeded, and that our company...


  • Davao City, Davao, Philippines National Bookkeeping and Management System Inc., Full time

    Job Description:National Bookkeeping and Management System Inc. is seeking an experienced Client Services Director to join our team. The successful candidate will be responsible for managing client relationships, providing exceptional customer service, and driving business growth.About the Role:The ideal candidate will have a strong background in sales,...


  • Davao City, Davao, Philippines SOLE PROPRIETORSHIP Full time

    About the RoleThe Client Services Director will serve as the primary point of contact for client accounts, ensuring satisfaction and retention through effective relationship management and strategic planning.Main ResponsibilitiesOversee and manage client accounts to ensure deliverables meet client expectations.Collaborate with internal teams to deliver...


  • Davao City, Davao, Philippines TRANS PILIPINAS POWER &AUTOMATION, INC. Full time

    We are looking for a skilled Client Service Director to oversee our customer service operations and ensure exceptional support delivery across various channels.Main ObjectivesDevelop and execute customer service strategies to boost customer satisfaction, decrease churn, and elevate the overall customer experience.Manage a high-performing customer service...


  • Makati City, National Capital Region, Philippines Ogilvy Full time

    Welcome to Ogilvy, a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. As a global agency network, we have been creating impact for brands through iconic, culture-changing, value-driving ideas since our founding 75 years ago.About the JobThe Associate Business...


  • Quezon City, Philippines Manpower Core Group Inc. Full time

    Position Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; Managing All Account/Program Leads. Essential Functions and Responsibilities: Responsible for Monitoring and Managing all Account / Program leads to ensure that they are all reaching their targets and achieving...


  • Quezon City, Philippines Manpower Core Group Inc. Full time

    Position Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; Managing All Account/Program Leads.Essential Functions and Responsibilities: Responsible for Monitoring and Managing all Account / Program leads to ensure that they are all reaching their targets and achieving their...


  • Quezon City, Philippines Manpower Core Group Inc. Full time

    Position Purpose: Serves customers by planning and implementing call center strategies and operations; improving systems and processes; Managing All Account/Program Leads. Essential Functions and Responsibilities: Responsible for Monitoring and Managing all Account / Program leads to ensure that they are all reaching their targets and achieving...


  • Quezon City, National Capital Region, Philippines Pestproph Pest Management Full time

    Associate Director of Client AcquisitionWe are seeking an experienced Associate Director of Client Acquisition to lead our sales team. In this role, you will be responsible for developing and executing sales strategies that drive business growth and success.You will work closely with our marketing team to identify new business opportunities and develop...


  • Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    Job Summary:The Executive Team Manager will lead a team of Client Support Specialists responsible for various activities related to client services.Key Responsibilities:Leading a team of Client Support SpecialistsProcessing pre-renewal, broking, binding, and post-binding activitiesCollaborating with Client Advocacy, Client Service, and Broking...


  • Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    About UsNityo Infotech Services Philippines is a leading provider of IT solutions, dedicated to delivering exceptional service to our clients. We are seeking a highly skilled individual to fill the role of Managing Director, responsible for leading our service delivery team.Job DescriptionThe Managing Director will be responsible for overseeing the company's...


  • Quezon City, Philippines Manpower Core Group Inc. Full time

    Client Services Manager is a new position within the company and will work with the Senior Director for Operations. The primary responsibility of the Client Relationship Manager is to ensure that our client(s) are provided the ultimate service. The Client Relationship Manager will be singularly focused on the ship-to's of this one (or few) client(s)...


  • Quezon City, Philippines Manpower Core Group Inc. Full time

    Client Services Manager is a new position within the company and will work with the Senior Director for Operations. The primary responsibility of the Client Relationship Manager is to ensure that our client(s) are provided the ultimate service. The Client Relationship Manager will be singularly focused on the ship-to's of this one (or few) client(s)...


  • Paranaque City, Calabarzon, Philippines Potami One Water Enterprise Inc. Full time

    About the Role:We are seeking an experienced Client Partnerships Director to join our team at Potami One Water Enterprise Inc. As a key member of our business development team, you will be responsible for developing and maintaining strong relationships with existing and prospective clients.Key Responsibilities:Develop and execute strategies to build and...

  • Sr. IT Auditor

    2 weeks ago


    Pasig City, Philippines JK Network Services Full time

    We Are Hiring Sr. IT Auditor | Earn up to PHP 60,000 above Plus Benefits| Online Process OnlyCompany Profile: One of most trusted company for financing servicesPosition: Sr. IT Auditor Industry: Financing CompanyWork arrangement: Onsite (Monday-Friday)Location: Ortigas PasigSalary: Php 60,000-70,000 (Negotiable) Recruitment Process: Online ProcessJob...


  • Quezon City, Philippines Manpower Core Group Inc. Full time

    Client Services Manager is a new position within the company and will work with the Senior Director for Operations. The primary responsibility of the Client Relationship Manager is to ensure that our client(s) are provided the ultimate service. The Client Relationship Manager will be singularly focused on the ship-to's of this one (or few) client(s)...


  • Quezon City, Philippines Recruiter PH Full time

    Job Statement:The Client Relations Manager serves as the primary point of contact between VXI and the client’s vendor management team. He/she will work with the Directors for both Client Services and Operations, as well as each site’s management team, to ensure that client requirements are met and delivered, and all communications are cascaded to...