Service Delivery Manager

1 week ago


Quezon City, National Capital Region, Philippines Nityo Infotech Full time

Experience: 5 yearsSalary Offer: Market RateKey Responsibilities:Oversee service delivery operations within a Global Network Operations Center (GNOC).Manage infrastructure solutions across datacenters, cloud environments, and network/security systems.Monitor and improve service delivery performance through KPIs and ITIL processes.Skills:In-depth knowledge of infrastructure solutions: datacenters, clouds, networks, and security.Proficient in managing Operations KPIs such as ticket management, backup completeness, and infrastructure utilization.Solid experience in ITIL processes and practices (ITIL certification required).



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