Service Delivery Hub Manager

5 months ago

Quezon City, Philippines RecruiterPH Full time

The Service Delivery Hub Lead plays a pivotal role in overseeing the hub’s operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics. The service Delivery Hub lead serves as the Single Point of Contact (SPOC) for hub-related queries and is responsible for the management of all Service Hub resources and their compliance with established processes and quality standards. They foster a positive and collaborative team environment while encouraging a can-do and proactive attitude among team members.Qualifications:• 15 years of professional experience in relevant position• Deep understanding of marketing service operations, industry best practices and highly organized in efficiently managing multiple task and priorities• Familiarity with marketing automation software such as Market, Hubspot, Salesforce Marketing Cloud (formerly ExactTarget) or Adobe Experience Manager• Intermediate-level proficiency with Microsoft Office productsWork onsiteShifting ScheduleLocation: Eastwood, Quezon City

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