IT Infrastructure Specialist

1 day ago


Manila, National Capital Region, Philippines Hunter's Hub Incorporated Full time
Job Description

We are seeking a highly skilled IT Support L3 to join our team at Hunter's Hub Incorporated. This is an exciting opportunity for a technical expert to provide critical support for our applications, ensuring their stability and performance.

The ideal candidate will have experience in troubleshooting and resolving complex technical issues within Service Level Agreements (SLAs). They will also be able to escalate issues to development teams when necessary and handle incidents, perform root cause analysis, and ensure effective resolution of problems.

In addition, the successful candidate will participate in change and release management processes, ensuring minimal disruption to business operations. They will utilize monitoring tools like Dynatrace to proactively identify and resolve potential system issues and create and maintain reports on application and system performance.

We require the successful candidate to have 3-6 years of relevant experience in Unix, SQL, Dynatrace, Application Support Experience, and strong communication skills. Knowledge of mainframe systems and basics of Java, APIs, and how services talk to each other is also desired.



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