Remote Service Desk Analyst

1 week ago

Barcelona, Philippines beBeeService Full time $45,000 - $60,000
Remote Service Desk Analyst Opportunity

We are seeking a highly skilled Remote Service Desk Analyst to join our team. As a key member of our technical support team, you will provide exceptional end-user service and support via phone, email, and chat.

Key Responsibilities:

  • Provide timely and effective resolutions to end-user incidents and requests.
  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform daily ticket follow-ups with end-users within the respective ticketing system.
  • Resolve username and password problems.
  • Perform uninstall/reinstall of approved software applications to devices.
  • Provide Multifactor Authentication, Single Sign-On, and VPN Support.
  • Perform software and application support.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.

Requirements:

  • 1+ year experience supporting Microsoft 365, Windows 10, and Active Directory.
  • CompTIA A+ certification.
  • Experience with the ServiceNow ticketing system.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
  • Experience remotely troubleshooting windows hardware and software break/fix issues.
  • 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment.
  • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Understanding of call center metrics and KPIs.
  • College or technology school degree preferred.
  • Ability to multi-task and experience working in a fast-paced environment.
  • Strong technical troubleshooting and customer service skills.
  • Strong verbal and written communication skills.

Benefits:

  • Flexible work schedule to accommodate your needs.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

About Us:

We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

  • App Commercial Desk Team Lead

    1 week ago

    Barcelona, Philippines beBeepeoplemanager Full time ₱2,892,019 - ₱4,203,010

    Atlassian's Distributed Work EnvironmentThis is a people management role in our revenue operations organization. As the EDO Manager, Global App Commercial Desk, you will report to the Sr. Manager, EDO APAC. You will lead a team of App Commercial Desk Specialists across 3 timezones, supporting the high-touch enterprise sales teams and external marketplace...

  • Remote Revenue Operations Manager

    1 week ago

    Barcelona, Philippines beBeeOperations Full time ₱1,248,000 - ₱1,640,000

    Job OverviewThis is a remote position in our revenue operations organization, reporting to the Sr. Manager.We are looking for a skilled and experienced people manager to lead a team of specialists across multiple timezones, supporting high-touch sales teams and external vendors.Main ResponsibilitiesDevelop and implement a strategy and vision for the...

  • Expert Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time $55,000 - $75,000

    Service Desk Analyst Role SummaryThe ideal candidate will provide technical support via phone, email, and chat, ensuring timely resolution of end-user issues.This role involves managing incidents and requests within a ticketing system, performing daily follow-ups with end-users, and resolving username and password problems.Providing service desk support to...

  • Front Desk Support Professional

    1 week ago

    Barcelona, Philippines beBeeCustomer Full time ₱45,000 - ₱60,000

    We are looking for a Front Desk Support Professional to provide exceptional customer service experience.As the first point of contact, you will be responsible for answering incoming phone calls promptly and professionally. You will identify caller needs and route them to the appropriate department or team member. You will also provide general information...

  • Remote IT Technical Support Role

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱450,000 - ₱600,000

    Job OpportunityThis is a full-time remote role for an IT Support Specialist. The ideal candidate will have strong technical support and troubleshooting skills, experience with desktop computers and information technology, and excellent problem-solving and communication skills.Day-to-day tasks include responding to support requests, diagnosing technical...

  • Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeService Full time $60,000 - $75,000

    Job Title: Service Desk AnalystDescription:This role involves providing exceptional technical support to clients via various communication channels. The ideal candidate will have a strong understanding of IT systems, including hardware and software, as well as excellent problem-solving skills.Responsibilities:

  • Remote Medical Claims Analyst

    1 week ago

    Barcelona, Philippines beBeeClaims Full time ₱281,600 - ₱409,600

    Job OpportunityWe are seeking a Medical Claims Analyst to work from home. This role is ideal for someone who wants to maximize their potential in the healthcare industry.ResponsibilitiesResolve claim denials, underpayments, and delays to ensure maximum insurance reimbursement for healthcare providers.Identify root causes of claim issues and propose effective...

  • Remote Sales Representative

    5 days ago

    Barcelona, Philippines Division50 Full time

    Division50 Manila, National Capital Region, Philippines 2 weeks ago Be among the first 25 applicants About The Role We are seeking a friendly, highly organized, and sales-driven female professional to join our remote team supporting an upscale beauty salon based in Business Bay, Dubai. This remote role blends customer service, online sales, and...

  • Full-Time Live Chat Customer Support

    1 week ago

    Barcelona, Philippines beBeeCustomerSupport Full time ₱40,000

    Live Chat Support SpecialistWe are seeking a proactive and service-oriented individual to fill a live chat customer support role.This position involves interacting with customers through computer-based communication channels, providing timely and professional assistance with their inquiries and issues.Key responsibilities include:Responding to customer...

  • Client Service Specialist

    1 week ago

    Barcelona, Philippines beBeeSupport Full time $60,000 - $100,000

    Unlock the Value of Smart Grid SolutionsJob Description:We are seeking an experienced Support Analyst to join our remote team. As a Support Analyst, you will be responsible for resolving customer support tickets and ensuring timely updates. You will also troubleshoot technical issues (SQL, Linux, networking, VPNs), collaborate with utility clients to deliver...