Expert Technical Support Specialist

1 week ago

Barcelona, Philippines beBeeTechnical Full time $55,000 - $75,000
Service Desk Analyst Role Summary

The ideal candidate will provide technical support via phone, email, and chat, ensuring timely resolution of end-user issues.

This role involves managing incidents and requests within a ticketing system, performing daily follow-ups with end-users, and resolving username and password problems.

  • Providing service desk support to end-users across various channels.
  • Managing and resolving tickets in the ServiceNow ticketing system.
  • Performing daily follow-ups with end-users to ensure prompt issue resolution.
  • Resolving username and password issues for end-users.
  • Installing and reinstalling approved software applications on devices.
  • Supporting multifactor authentication, single sign-on, and VPN connections.
  • Providing remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.

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