
Full-Time Live Chat Customer Support
1 week ago
We are seeking a proactive and service-oriented individual to fill a live chat customer support role.
This position involves interacting with customers through computer-based communication channels, providing timely and professional assistance with their inquiries and issues.
Key responsibilities include:
- Responding to customer inquiries and resolving their issues in a prompt and courteous manner.
- Providing accurate and helpful information about products and services.
- Assisting customers with placing orders, processing returns, and tracking shipments.
- Troubleshooting technical issues and offering step-by-step instructions for resolution.
- Escalating complex or unresolved issues to senior support staff or supervisors.
- Maintaining a comprehensive knowledge base of company products and services to provide up-to-date information to customers.
- Identifying and addressing customer concerns proactively to prevent potential escalation.
- B-building rapport and establishing positive relationships with customers through effective communication and empathy.
- Maintaining accurate records of customer interactions, inquiries, and resolutions in a CRM system.
- Collaborating with other support team members and departments to ensure seamless customer experience.
- 2 years of live chat customer support experience in the BPO or remote setting.
- Proficient written and spoken English.
- Experience using help desk software and other remote support tools.
- Familiarity with different CRM tools.
- At least 1 year of experience as Team Leader/Supervisor, SME, Amazon CSR, Quality Analyst experience in the BPO is desirable.
- Fully remote work arrangement.
- Opportunities to work with various projects.
- Amazing Assistant Support.
Apply now and take the first step towards an exciting career opportunity
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