App Commercial Desk Team Lead

1 week ago

Barcelona, Philippines beBeepeoplemanager Full time ₱2,892,019 - ₱4,203,010

Atlassian's Distributed Work Environment

This is a people management role in our revenue operations organization. As the EDO Manager, Global App Commercial Desk, you will report to the Sr. Manager, EDO APAC. You will lead a team of App Commercial Desk Specialists across 3 timezones, supporting the high-touch enterprise sales teams and external marketplace vendors.

Key Responsibilities:

  • Be the Global Business Owner for the App Commercial Desk strategy and vision.
  • Oversee day-to-day team activity and performance as a hands-on people manager.
  • Ensure the team of App Desk Sales specialists are achieving and exceeding internal KPIs.
  • Serve as the point of contact supporting Enterprise Advocates, Loyalty Advocates and Marketplace Partners with app questions during the sales cycle.
  • Define, establish, measure, and report on metrics to analyze the internal efficiency, including SLAs and support volumes.
  • Work cross-functionally with other teams including Enterprise Deal Management, Marketplace Operations, Ecosystems and other groups to support the sales cycle.
  • Partner with content managers and business process analysts for the creation and maintenance of the process documentation for the App Commercial Desk.
  • Handle internal escalations in a timely manner and expedite resolution of problems as they arise.
  • Maintain operational reporting and delivery of executive updates.
  • Training and onboarding of new App Desk Sales Specialists.
  • Drive ongoing improvement of related processes and systems.
  • Partner with Business Systems Analysts on projects to identify repeatable data entry processes suitable for automation.

Requirements:

  • Minimum 3 years relevant experience in a Supervisory/Management role.
  • BS/BA in Business, Finance/Accounting, Economics, or a related discipline.
  • Highly proficient with Excel, including creating ad hoc formulas.
  • Must have a working knowledge of sales service desk tools.
  • Must have quoting/billing/vendor management background in a B2B or B2C setting.
  • Strong interpersonal skills and the ability to work/influence across organizational boundaries.
  • Excellent oral and written communication, interpersonal and analytical skills, and capable of explaining complex concepts.
  • Must have the ability and willingness to join video chats daily to support stakeholders, peers, management, customers, and partners.
  • Demonstrated ability to problem solve in complex situations with minimal guidance.
  • Demonstrable evidence of work accountability.
  • Team player.
  • It would be great if you also have used Atlassian products, Experience with SOX Controls or in a controls environment, Experience in the enterprise software industry, Proficiency in using Salesforce or other similar tools.

Benefits:

Our mission is to support the global field sales teams and external Marketplace vendors with urgency, transparency, and accuracy. We're passionate about helping them scale and achieve their goals because their success is our success.

We offer health and wellbeing resources, paid volunteer days, and many more perks designed to support you, your family and help you engage with your local community.

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