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Client Services Manager

2 months ago

Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time
About the Role:

As a highly skilled Customer Success Rockstar, you will play a pivotal role in driving long-term partnerships with our clients at IOPEX Technologies Philippines - Taguig. Your primary responsibility will be to ensure our clients realize the full value of their investment with us by maximizing adoption of our support solutions.

Key Responsibilities:
  • Work collaboratively with cross-functional teams to drive customer success initiatives
  • Manage customer lifecycles, including onboarding, implementation, retention, up-sell, cross-sell, and advocacy
  • Act as the voice of the customer, collecting feature requests and creating business justifications for product roadmap prioritization
  • Serve as an escalation point for customer issues and provide white-glove service to team members

Requirements:
  • 3+ years of experience leading Customer Success or Account Management teams
  • Strategic thinker with expertise in implementing, improving, analyzing, and managing ideas and tactics
  • Excellent coaching, inspiring, and holding team members accountable for big goals
  • Detail-oriented, data-driven, creative, high-energy leader with the ability to inspire others
  • Ability to take ownership of any task
  • Prior experience working with SaaS and business platforms like Sales
  • Excellent Excel and data management skills

What We Offer:
  • Competitive salary package
  • Exciting employee engagement activities
  • Stability and opportunities for growth
  • Free parking passes and accessible location
  • HMO benefits and leave credits
  • Night differential and uncapped annual appraisal

About Us:

iOPEX Technologies Philippines - Taguig is a dynamic company with a growing team. If you're a motivated and results-driven professional looking for a challenging role, we'd love to hear from you