Service Delivery Manager
3 days ago
Hunter's Hub Inc. is seeking a highly skilled Service Delivery Lead to oversee the efficient delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations.
Responsibilities- Service Management: Ensure that services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).
- Team Leadership: Manage and lead the service delivery team, ensuring proper resource allocation, training, and performance.
- Client Relationships: Act as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.
- Problem Solving: Identify potential service issues and implement solutions to mitigate risks.
- Continuous Improvement: Seek ways to improve processes and increase efficiency in service delivery.
- Reporting: Tracks service performance metrics, prepares reports, and communicates results to stakeholders.
- Bachelor's Degree
- Minimum of 7 years of experience as a Service Delivery Lead or in a similar role
- Extensive experience in Incident, Problem, and Change Management
- Strong experience in writing and publishing Incident Report
- Proficient in ITIL v3
- Strong background in Incident Analysis
- Advanced skills in Networking and IT Infrastructure
- Expertise in Open Systems
- Experience with Cloud Computing Technologies, including Azure and AWS
- Well-versed in Knowledge Management and Configuration Management
- Leadership experience is a must
The estimated annual salary for this position is $120,000 - $180,000 based on industry standards and location.
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