Service Delivery Operations Manager
4 weeks ago
Hunter's Hub Inc. is a leading organization in the service delivery industry, committed to providing exceptional experiences for our clients. As a Service Delivery Lead at our company, you will play a critical role in overseeing the end-to-end service delivery process, ensuring that our services meet the highest standards and expectations of our clients.
Job Summary
We are seeking an experienced Service Delivery Lead who can effectively manage and lead our service delivery team, ensure proper resource allocation, training, and performance, and act as the main point of contact for clients. The successful candidate will have a strong background in Incident Analysis, Advanced skills in Networking and IT Infrastructure, Expertise in Open Systems, and Experience with Cloud Computing Technologies, including Azure and AWS.
Key Responsibilities:
- Service Management: Ensure that services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).
- Team Leadership: Manage and lead the service delivery team, ensuring proper resource allocation, training, and performance.
- Client Relationships: Act as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.
- Problem Solving: Identify potential service issues and implement solutions to mitigate risks.
- Continuous Improvement: Seek ways to improve processes and increase efficiency in service delivery.
- Reporting: Tracks service performance metrics, prepares reports, and communicates results to stakeholders.
Requirements:
To be successful in this role, you will need:
- A Bachelor's Degree.
- Minimum of 7 years of experience as a Service Delivery Lead or in a similar role.
- Extensive experience in Incident, Problem, and Change Management.
- Strong experience in writing and publishing Incident Report.
- Proficient in ITIL v3.
- Well-versed in Knowledge Management and Configuration Management.
- Leadership experience is a must.
Compensation:
The estimated salary for this position is $120,000 per year, depending on your qualifications and experience. We offer a competitive compensation package, including benefits and opportunities for professional growth and development.
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