Service Management Expert
1 month ago
We are seeking an experienced IT Service Delivery Specialist to join our team at Nityo Infotech. This role involves managing our service catalog, ensuring efficient delivery of services to clients, and maintaining the highest standards of quality.
About YouTo be successful in this position, you will need to have a strong background in IT service management, with a proven track record of experience in service catalog management and ServiceNow. Your excellent communication and interpersonal skills will enable you to work collaboratively with cross-functional teams, while your analytical and problem-solving abilities will help you to identify and resolve any issues that may arise.
Requirements- ITIL Certification: We require candidates to hold an ITIL certification, demonstrating their understanding of industry best practices.
- Experience in IT Service Management: A minimum of 3 years' experience in IT service management is essential for this role, as well as proven experience in service catalog management and ServiceNow.
- Excellent Communication Skills: Strong communication and interpersonal skills are necessary for success in this position, enabling you to work effectively with colleagues and clients.
- Collaborative Team Player: The ability to work collaboratively in a cross-functional team environment is crucial, as you will be working closely with other departments to deliver services.
- Analytical and Problem-Solving Skills: Excellent analytical and problem-solving skills are required to identify and resolve any issues that may arise during the delivery of services.
- Service Catalog Automation Tools: Experience with service catalog automation tools would be advantageous, allowing you to streamline processes and improve efficiency.
- Project Management Skills: Project management skills would also be beneficial, enabling you to manage multiple projects simultaneously and meet deadlines.
- Cloud Services and Technologies: Knowledge of cloud services and technologies would be desirable, as we continue to invest in cloud-based solutions to support our business growth.
The estimated salary for this position is $85,000 - $110,000 per year, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement savings plan, and paid time off.
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