French-Speaking Customer Experience Representative
6 hours ago
Our ideal candidate will excel in delivering exceptional service and resolving customer issues with professionalism and urgency. As a key representative for our French-speaking customers, you will serve as the primary point of contact via voice and chat.
Key Responsibilities- Provide high-quality support to French-speaking customers through various channels.
- Maintain excellent written and verbal communication skills to ensure clear and helpful interactions.
- Troubleshoot and resolve customer complaints while demonstrating a calm and solution-focused demeanor.
- Collaborate with colleagues to provide consistent and high-quality service.
- Share valuable insights and feedback to enhance customer satisfaction and improve processes.
- At least 1 year of remote/online experience in customer service or a similar role.
- Excellent proficiency in both French and English languages.
- Experience with Gorgias, Zendesk, Shopify, or similar tools is an asset.
- Ability to remain calm and composed under pressure.
- A reliable personal computer or laptop with a minimum i5 processor.
- A stable internet connection with at least 15 Mbps upload and download speeds.
- Competitive compensation with annual performance reviews.
- Paid time off to maintain work-life balance.
- A monthly health stipend.
- Performance bonuses based on Key Performance Indicators (KPIs).
- A permanent remote work arrangement.
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