Remote Guest Experience Team Lead

3 days ago

Cainta, Calabarzon, Philippines beBeeGuest Full time $60,000 - $75,000
About the Role

As a Guest Experience Manager, you will oversee the delivery of exceptional service to our guests. This involves managing a remote team of guest experience specialists, handling guest inquiries, and resolving issues in real-time.

Main Responsibilities:
  • Lead a team of 3-10 guest experience specialists to ensure seamless service delivery during each shift.
  • Work weekends (Saturdays and Sundays) with two consecutive weekdays off as your weekend.
  • Maintain accountability for team metrics and those of direct reports, striving for productivity, efficiency, and quality goals.
  • Oversee guest communications and personalized service, providing support via multiple channels.
  • Resolve escalated guest issues promptly and effectively.
  • Manage reservations calendars and booking platforms.
  • Support trust and safety tasks.
  • Contribute to policy adherence and new technology implementation.
  • Ensure system adherence, oversight, and process documentation.
  • Schedule team shifts for 24/7 coverage aligned with issue volume and specialist availability.
About You

We are looking for individuals with 3+ years of service industry experience, including 2+ years of management experience in customer service teams, call centers, or similar roles.

  • Effective communication and organizational skills.
  • Strong analytical, strategic, and collaborative skills.
  • Demonstrated ability to create SOPs and implement process improvements.
  • Independent in handling routine workflows while maintaining a big-picture perspective.
  • Reliable, punctual, and committed to follow-through.
  • Proactive and decisive in handling guest issues.
  • A team player who uplifts colleagues and the company.
  • Fearless in handling guest issues with a calm demeanor.
  • Eager to learn new systems and platforms in a dynamic environment.
About Kasa

Kasa is a leading hospitality brand that delivers high-quality experiences to business and leisure travelers. We partner with property owners to provide stylish, professionally managed accommodations.

We value diversity and inclusion, and we do not discriminate based on any protected characteristic. All employment decisions are made based on qualifications, merit, and business needs.

  • Short-Term Rental Guest Experience Specialist

    3 days ago

    Cainta, Calabarzon, Philippines beBeeHospitality Full time $9,600 - $12,000

    Job Description">As a key member of our guest services team, you will play a vital role in ensuring seamless and memorable experiences for our guests.Promptly respond to guest inquiries and communications via phone or emailEffectively resolve guest issues to ensure satisfaction through efficient communication and problem-solving skillsCoordinate with...

  • Customer Service Excellence Lead

    3 days ago

    Cainta, Calabarzon, Philippines beBeeGuest Full time ₱900,000 - ₱1,500,000

    Job OverviewThe Guest Experience Manager plays a pivotal role in creating a lasting impression of excellence among our guests. This position is designed to foster an environment where travelers feel at home in a new place.Key ResponsibilitiesLead a team of guest experience specialists to ensure exceptional service delivery during each shift.Collaborate...

  • Remote Medical Team Lead

    2 days ago

    Cainta, Calabarzon, Philippines beBeeVirtual Full time $1,400

    Job Title: Virtual Assistant ManagerOverview:The Virtual Assistant Manager plays a vital role in our organization, overseeing and guiding a team of remote assistants to meet the high expectations of clients.Responsibilities:Day-to-day planning, operations, and problem-solving as Virtual Assistant Manager to meet client targetsCollaborating with clients to...

  • Operational Team Lead

    3 days ago

    Cainta, Calabarzon, Philippines beBeeManagement Full time $16,800

    Role OverviewThe Business Operations Manager spearheads a team of virtual assistants, ensuring alignment between the virtual assistant's performance and client expectations.Key ResponsibilitiesLeading day-to-day operations and problem-solving for a team of client-virtual assistant pairs to meet set objectives.Collaborating with clients in crafting task lists...

  • Remote Tax Lead

    3 days ago

    Cainta, Calabarzon, Philippines beBeeTax Full time ₱1,000,000 - ₱1,500,000

    We are seeking a seasoned Tax Professional to lead our team in remote work. This role offers a unique blend of flexibility and professional growth.Key ResponsibilitiesManage complex tax work, including individual, business, trust, and non-profit returnsMentor junior staff, providing constructive feedback and guidanceCommunicate with clients via email,...

  • Lead User Experience Designer

    3 days ago

    Cainta, Calabarzon, Philippines beBeeUserExperience Full time ₱1,500,000 - ₱3,000,000

    Senior UI/UX DesignerWe are seeking a highly skilled Senior UI/UX Designer to lead our design efforts across interactive gaming and entertainment platforms.Main Responsibilities:Design user interfaces for modern gaming and entertainment websites, including mobile-responsive experiences.Enhance user experience based on user feedback, analytics, and internal...

  • Remote Team Operations Manager

    2 days ago

    Cainta, Calabarzon, Philippines beBeeOperations Full time ₱4,500 - ₱7,500

    Job OverviewWe are seeking a proactive and detail-oriented Operations Supervisor to oversee the daily operations of our content creator team.Main Responsibilities:Coordinate weekly and daily schedules, ensuring consistent coverage.Oversee new hire onboarding, including documentation and peer-mentorship assignments.Act as primary contact for operational...

  • Operations Team Lead

    3 days ago

    Cainta, Calabarzon, Philippines beBeeLeadership Full time ₱4,500,000 - ₱6,750,000

    Key ResponsibilitiesThe team lead is responsible for overseeing the day-to-day activities of a diverse group of employees working across multiple shifts.Responsibilities:Lead a team to manage customer service operations, focusing on delivering high-quality experiences that meet or exceed customer expectations.Direct the overall service-related activities for...

  • Front Office Operations Specialist

    3 days ago

    Cainta, Calabarzon, Philippines beBeeAdministrative Full time ₱18,000 - ₱25,000

    Job Title: Front Office AssistantJob OverviewThe role of a Front Office Assistant is to provide remote administrative support to the hotel's Front Office team, allowing on-site receptionists to focus on guest-facing activities.ResponsibilitiesManage incoming reservation emails and online booking inquiries. Process bookings in the Property Management System...

  • Remote Customer Experience Specialist

    3 days ago

    Cainta, Calabarzon, Philippines beBeeCustomer Full time $9,600 - $13,200

    Job DescriptionWe are seeking a highly motivated and energetic Customer Service Representative to join our team in providing exceptional customer experiences through proactive order management, effective issue resolution, and seamless collaboration with internal teams.This is a full-time remote position that offers a challenging and rewarding opportunity for...