Remote Customer Experience Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeCustomer Full time $9,600 - $13,200
Job Description

We are seeking a highly motivated and energetic Customer Service Representative to join our team in providing exceptional customer experiences through proactive order management, effective issue resolution, and seamless collaboration with internal teams.

This is a full-time remote position that offers a challenging and rewarding opportunity for growth and development. As a Customer Service Representative, you will be responsible for:

  • Process clients' orders, refunds, and product exchanges efficiently
  • Organize and maintain the order of replacement products to ensure a smooth pick/pack/ship process
  • Serve as the front-line responder for customer inquiries and complaints, providing prompt and courteous service
  • Manage and record the status of customer replacements, and report on trends regarding product issues that arise
  • Solve problems to provide the best possible experience for our customers
Required Skills and Qualifications

To succeed in this role, you must possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences. You should have:

  • Proven experience in customer-facing roles or similar environments
  • Strong analytical and technical skills, including proficiency in Shopify and related tools
  • Ability to work effectively in a remote environment with minimal supervision
  • Excellent time management and organizational skills
Benefits

As a valued member of our team, you can expect a comprehensive benefits package, including:

  • Health insurance
  • Dental insurance
  • Mental health insurance
  • 13th month bonus
  • Permanent work-from-home / remote setup
  • Growth opportunities and performance-based raises
Others

Our company values innovation, teamwork, and customer satisfaction. We offer a collaborative culture, flexible working hours, and a fun work environment. If you are passionate about delivering exceptional customer experiences and growing with a fast-scaling business, we encourage you to apply for this exciting opportunity.

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