Front Office Operations Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeAdministrative Full time ₱18,000 - ₱25,000

Job Title: Front Office Assistant

Job Overview

The role of a Front Office Assistant is to provide remote administrative support to the hotel's Front Office team, allowing on-site receptionists to focus on guest-facing activities.

Responsibilities
  • Manage incoming reservation emails and online booking inquiries. Process bookings in the Property Management System (PMS) following hotel procedures. Complete daily reports such as Reservation Activity Reports and other internal checklists. Send booking confirmations and pre-arrival communications to guests.
  • Assist with Night Audit preparation (as applicable). Ensure all guest profiles and reservation data are accurately maintained in the system.
  • Respond to basic guest queries via email or other communication platforms. Support with follow-up on guest reviews or feedback where appropriate. Handle overflow calls and transfer as needed (future potential pending technology upgrade).
  • Reconcile daily takings and financial transactions. Support with invoicing or preparing statements for corporate clients.
Required Skills and Qualifications
  • Strong attention to detail and accuracy.
  • Professional written communication skills.
  • Proactive and self-motivated with the ability to work autonomously.
  • Organised and able to manage competing priorities remotely.
  • Tech-savvy with confidence in using PMS, Microsoft Office, and email systems.
  • Positive attitude and commitment to providing excellent guest service support behind the scenes.
Benefits

As a Front Office Assistant, you will have the opportunity to work with a global company that values diversity and talent. You will be part of a dynamic team that fosters an inclusive culture that embraces individuals of all backgrounds.

Others

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