Operations Team Lead

1 day ago


Cainta, Calabarzon, Philippines beBeeLeadership Full time ₱4,500,000 - ₱6,750,000
Key Responsibilities

The team lead is responsible for overseeing the day-to-day activities of a diverse group of employees working across multiple shifts.


Responsibilities:
  • Lead a team to manage customer service operations, focusing on delivering high-quality experiences that meet or exceed customer expectations.
  • Direct the overall service-related activities for the team's customer service function, ensuring alignment with the company's customer experience and operations strategies.
  • Develop and implement workforce management plans to optimize operational efficiencies while maintaining excellent customer service.
  • Identify and drive service expense opportunities by employer group and account, delivering short- and long-term savings through process improvements and efficiency gains.
  • Act as a change leader, driving operational improvement efforts that positively impact customer centricity, accuracy, and efficiency.
  • Collaborate with quality and coaching teams to improve audit performance on customer surveys, ensuring continuous improvement in customer satisfaction.


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