
Business Operations Coordinator
5 hours ago
The Business Operations Coordinator plays a pivotal role in the overall operations of an organization, ensuring seamless service delivery, productivity, and compliance to established policies and regulatory agencies. Focusing on customer needs, both internal and external, with a balanced approach between revenue, productivity, and controls.
Key Responsibilities- Support business partners as agreed in the Service Level Agreement (SLA)
- Ensure service delivery within agreed standards:
- Accuracy - 100%
- Responsiveness - friendly and professional
- Timeliness - turnaround time under a formal Service Level Agreement
- Act as Approver/Checker/Overrider for various transactions/processes handled by the Business Support Unit:
- Billing Statement
- Manual status change in Digibanker 1 and 2
- BIPPS suspect handling
- e-Govt certification for Transactional
- Watchlisted accounts / MIBA
- API/AGI entries for posting
- Billing files uploaded in UEP WAP and Digibanker Front Office
- Releaser in Digi FO
- ADA activation for FWD/SB Finance/Other Merchants
- Initiate projects and monitor implementation to ensure recommended projects are met
- Ensure all tasks are carried out according to organizational standards and policies
- 1-4 years of experience
- Bachelor's degree; open to any field of study
- Exercise good judgement, interpersonal and human relation skills, problem solving skills, and leadership skills
- Effective communication with all levels of organization and external parties; detail-oriented
- Knowledge of duties and responsibilities on various functions in Operations Group/Branch
- Achieve operational efficiency and effectiveness
- Develop strong relationships with internal stakeholders
- Foster a culture of continuous improvement
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Business Operations Coordinator
1 day ago
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Business Operations Coordinator
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Finance and Operations Coordinator
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Financial Operations Coordinator
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Sales Business Growth Coordinator
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