Customer Experience Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000
Transform Customer Interactions

We're driving innovation in customer service, and we need your passion for helping people to make it happen

As a CX Representative, you'll be the frontline of communication with our customers, addressing their inquiries about products and services while embodying core values and brand ethos.

Our Core Values:

  • Build a Strong Community
  • Embrace Courage by Taking Action
  • Live with Awareness and Consciousness

Responsibilities:

  • Provide exceptional customer experiences through various channels, ensuring all interactions are approachable, optimistic, considerate, accurate, and timely.
  • Be the go-to person for customers, offering support and guidance to enhance their overall experience.
  • Implement retention strategies and execute plans to reduce churn, actively engaging with customers to understand their needs and address concerns.
  • Act as a passionate ambassador and advocate for our brand and product lines, embodying our values and mission.
  • Proactively identify and resolve customer issues, taking ownership to ensure seamless deliveries, transactions, and overall experiences.

Requirements:

  • Experience in customer-facing roles.
  • Superior written and oral communication skills.
  • Strong people skills — excited by the idea of chatting with new and interesting folks.
  • Friendly and empathetic nature.
  • Quick learner who can think on their feet.
  • Experience with CRM systems like Richpanel or Zendesk.
  • Passionate about creating amazing customer experiences.
  • Self-starter who thrives in fast-paced environments and delights in problem-solving.

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