Sales and Customer Engagement Associate
11 hours ago
We are a leading provider of exceptional customer service, dedicated to delivering unparalleled experiences that exceed our clients' expectations. Our team of professionals is passionate about making a positive impact on every interaction, and we're committed to fostering a culture of excellence and continuous improvement.
Job SummaryWe are seeking a highly skilled Sales and Customer Engagement Associate to join our dynamic team. In this role, you will be responsible for providing top-notch customer service, handling inquiries and concerns with professionalism and empathy, and working closely with our clients to understand their needs and deliver tailored solutions.
Key Responsibilities:- Provide exceptional customer service through various communication channels, including phone, email, and chat.
- Respond to customer inquiries and resolve issues in a timely and effective manner.
- Work collaboratively with internal teams to ensure seamless communication and efficient issue resolution.
- Analyze customer feedback and provide actionable insights to inform business decisions.
- Contribute to the development of sales strategies and tactics to drive revenue growth and expand client relationships.
- SHS graduate with at least 6 months BPO experience or college graduate with or without BPO experience.
- Excellent communication skills, both written and verbal.
- Valid government-issued ID.
- Willingness to work onsite.
- Driver's license or passport (preferably).
- Ability to start ASAP.
- Competitive salary.
- Paid leave credits upon regularization.
- HMO coverage upon joining.
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