Sales and Customer Engagement Associate

11 hours ago


Mandaue City, Central Visayas, Philippines Eteam Full time
About Eteam

We are a leading provider of exceptional customer service, dedicated to delivering unparalleled experiences that exceed our clients' expectations. Our team of professionals is passionate about making a positive impact on every interaction, and we're committed to fostering a culture of excellence and continuous improvement.

Job Summary

We are seeking a highly skilled Sales and Customer Engagement Associate to join our dynamic team. In this role, you will be responsible for providing top-notch customer service, handling inquiries and concerns with professionalism and empathy, and working closely with our clients to understand their needs and deliver tailored solutions.

Key Responsibilities:
  • Provide exceptional customer service through various communication channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a timely and effective manner.
  • Work collaboratively with internal teams to ensure seamless communication and efficient issue resolution.
  • Analyze customer feedback and provide actionable insights to inform business decisions.
  • Contribute to the development of sales strategies and tactics to drive revenue growth and expand client relationships.
Requirements:
  • SHS graduate with at least 6 months BPO experience or college graduate with or without BPO experience.
  • Excellent communication skills, both written and verbal.
  • Valid government-issued ID.
  • Willingness to work onsite.
  • Driver's license or passport (preferably).
  • Ability to start ASAP.
Benefits:
  • Competitive salary.
  • Paid leave credits upon regularization.
  • HMO coverage upon joining.


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