
Optimising Business Growth Through Exceptional Customer Experiences
1 day ago
Elevate user satisfaction and drive business growth by delivering exceptional customer experiences.
As a Customer Experience Specialist, you will identify areas for improvement in each client's business process and develop tailored solutions to optimise their experience on our platform.
Building strong relationships is key, connecting with users to provide expert advice and support while offering excellent customer service through messaging platforms and phone calls.
Collaborate with cross-functional teams to shape product strategy and feature development based on client insights and feedback.
- Owning the post-sales cycle from customer engagement to growth and retention of users.
- Developing relationships with stakeholders and providing expert advice on payments and business operations.
- Providing exceptional customer service and account management.
- Identifying areas for improvement and communicating solutions.
- Discussing customer insights and feedback to drive product strategy and innovation.
We're looking for professionals with 2+ years of customer success or client-facing experience, strong analytical skills, empathy, and patience. A passion for fintech industry and technical products is also desired.
In this role, you will have opportunities to grow professionally, work in a highly motivated team, enjoy flexible remote working, local GP medical reimbursement, and more.
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