Digital Knowledge Manager

19 hours ago

Taguig, National Capital Region, Philippines beBeeContent Full time ₱3,500,000 - ₱5,000,000

Job Title: Content Strategist

">Overview">

We are seeking an experienced and motivated individual to oversee our content creation efforts on process documentation and knowledge base development. As a Content Strategist, you will be responsible for developing content strategies, coordinating content projects, and maintaining consistency across various digital platforms.

">Responsibilities">
  • Content Strategy">
    • Collaborate with stakeholders to gather, analyze, and document existing processes.">
    • Develop and maintain a comprehensive knowledge base, ensuring accuracy, clarity, and user-friendliness.">
    • Implement and manage a content management system (CMS) to organize and categorize knowledge base content.">
    • Create and maintain knowledge base materials such as SOPs, FAQs, and job aids.">
    • Standardize content style and ensure adherence to brand guidelines.">
    • Collaborate with the KM team to ensure best practices are followed in knowledge base development and management.">
    • Cross-functional teams collaborate on content initiatives and business goals.">
    • Stay up-to-date on industry trends and best practices in knowledge management.">
  • Client Advisory & Engagement">
    • Act as a trusted advisor to clients on knowledge management strategies and practices.">
    • Offer insights and recommendations for improving KM processes.">
    • Build strong relationships with clients to drive adoption of best practices.">
    • Serve as the primary point of contact for client engagements related to process documentation and knowledge management.">
    • Conduct regular meetings and presentations with clients to discuss project progress, findings, and recommendations.">
    • Cross-functional teams deliver high-quality solutions that meet client needs and expectations.">
  • Strategic Planning">
    • Contribute to the development of strategic plans and initiatives related to knowledge management and process improvement.">
    • Participate in strategic discussions and decision-making processes to align KM efforts with organizational goals and objectives.">
  • Content Creation and Quality Assurance">
    • Create and maintain content style guides for projects, ensuring consistency and meeting client expectations.">
    • Standardize content style and ensure adherence to brand guidelines for all content.">
    • Monitor and analyze content performance using analytics tools, providing insights and recommendations for improvement.">
    • Cross-functional calibration exercises within the team to ensure SOPs are followed and a standardized writing style is maintained.">
    • Collaborate with the client to fine-tune expectations and writing styles, if needed.">
    • Thorough reports created and maintained for relevant stakeholders.">

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