Human Resources Professional

22 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeHr Full time $1,500 - $2,000
Job Title: HR Specialist

Detailed job summary for HR Specialist role including core responsibilities and desired skills.

  • Main Responsibilities:
  • Provide exceptional service to employees and management teams by handling inquiries and transactions in a timely and professional manner.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • Create/refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs)
  • for completing employee transactions.
  • Meet SLAs for timeliness and quality in handling queries.
  • Be adept in the HR helpdesk environment.
  • Work with onshore partners to get trained on all queries received from employees.
  • Follow compliance and quality guidelines to ensure correct information is provided for all queries.
  • Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.
  • Escalate high-priority cases for immediate intervention.
  • Create a repository for all out-of-scope queries and get trained to shift left these into Tier 1.

Key Skills and Qualifications:
  • Key Skills:
  • Excellent communication skills to respond to employee inquiries and transactional services over call, chat & ticket.
  • Adept in the HR helpdesk environment with ability to meet SLAs for timeliness and quality in handling queries.
  • Ability to work with onshore partners to get trained on all queries received from employees.
  • Familiarity with compliance and quality guidelines to ensure correct information is provided for all queries.

What We Offer:

We provide a comprehensive training program for our HR Specialists to ensure they have the necessary skills and knowledge to excel in their roles.

Our HR team is committed to delivering exceptional service to employees and management teams, and we are looking for talented individuals who share our passion for providing excellent support.

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