Support Operations Manager

1 day ago


Marikina City, National Capital Region, Philippines beBeeLeader Full time ₱1,200,000 - ₱1,500,000

Job Overview

Our company is seeking a skilled professional to lead our support team and drive operational excellence. With over 40 years of experience in the utility industry, we are well-positioned to unlock the value of the Smart Grid.

The ideal candidate will have strong technical and leadership skills, with a proven track record of delivering excellent customer experiences. We are looking for someone who can manage escalations, monitor performance, and foster a culture of collaboration.

We offer a competitive package that includes fully remote work options, comprehensive benefits, and opportunities for career growth and development.

Key Responsibilities

  • Lead a team of professionals to deliver exceptional customer support
  • Manage customer interactions, resolve issues, and ensure timely resolution
  • Collaborate across departments to improve processes and drive results

Requirements

  • 8+ years of production environment experience
  • 5+ years of SQL and team leadership experience
  • Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)
  • Cloud systems experience (networking, storage)
  • Excellent communication, problem-solving, and leadership skills

Nice-to-Haves

  • Salesforce administration experience
  • Knowledge of Java, JSP, or jQuery
  • Utility industry or Smart Grid experience
  • ITSM/ITIL knowledge

Why Work with Us?

  • Fully remote work options
  • Competitive benefits: leave, insurance, lifestyle rewards & more
  • Opportunities for career growth and development


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