
Support Operations Manager
1 day ago
Job Overview
Our company is seeking a skilled professional to lead our support team and drive operational excellence. With over 40 years of experience in the utility industry, we are well-positioned to unlock the value of the Smart Grid.
The ideal candidate will have strong technical and leadership skills, with a proven track record of delivering excellent customer experiences. We are looking for someone who can manage escalations, monitor performance, and foster a culture of collaboration.
We offer a competitive package that includes fully remote work options, comprehensive benefits, and opportunities for career growth and development.
Key Responsibilities
- Lead a team of professionals to deliver exceptional customer support
- Manage customer interactions, resolve issues, and ensure timely resolution
- Collaborate across departments to improve processes and drive results
Requirements
- 8+ years of production environment experience
- 5+ years of SQL and team leadership experience
- Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)
- Cloud systems experience (networking, storage)
- Excellent communication, problem-solving, and leadership skills
Nice-to-Haves
- Salesforce administration experience
- Knowledge of Java, JSP, or jQuery
- Utility industry or Smart Grid experience
- ITSM/ITIL knowledge
Why Work with Us?
- Fully remote work options
- Competitive benefits: leave, insurance, lifestyle rewards & more
- Opportunities for career growth and development
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