Customer Support Operations Manager

1 day ago


Marikina City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱2,000,000 - ₱2,500,000

Job Title: Customer Support Operations Manager

About the Role

We are seeking an experienced Customer Support Operations Manager to lead our customer service function and deliver a high-quality support experience. The ideal candidate will have a proven track record of managing and scaling customer service operations, as well as a strong understanding of customer service practices within tech or SaaS companies.

Key Responsibilities
  • Develop and implement customer service policies, procedures, and standards to ensure efficient and effective customer support.
  • Monitor and analyze customer service metrics to identify areas for improvement and optimize processes.
Requirements

To be successful in this role, you will need:

  • A minimum of 6 years of experience in customer service for a tech or SaaS company.
  • Strong leadership skills and the ability to manage a team effectively.
  • Excellent communication and problem-solving skills.
What We Offer

We offer a fully remote work environment, flexible leave policy, competitive remuneration package, and performance bonus.

Join Our Team

This is a great opportunity to join our team and make a real impact on our customers' experience.



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