Current jobs related to Operations Manager for Local Collections - Mandaluyong City, National Capital Region - Support Services Group

  • Marketing Manager

    3 days ago


    Mandaluyong City, National Capital Region, Philippines G2G All Spice Eatery Group Inc. Full time

    OverviewThe Marketing Manager is responsible for the timely, effective, and efficient development, planning, implementation, execution, and evaluation of programs and initiatives in accordance with the company's standards, brand values and personality, and its business strategies and objectives.ResponsibilitiesMarket Research: Identifying potential new...


  • Makati City, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000

    As a Collections Team Lead, you will be responsible for directly supervising a team of collectors to ensure performance standards are met and individual agents achieve their targets.The purpose of this role is to lead the team and react promptly to any changes or issues that might occur during line utilization.Key Responsibilities Determine the feasible...


  • Quezon City, National Capital Region, Philippines beBeeAccountsReceivable Full time ₱900,000 - ₱1,200,000

    About UsWe are a global organization with over 7,000 people of various nationalities, ages and cultural backgrounds.Proudly customer-first, our expert professionals work together using global technology to offer unmatched services helping local dreams become realities worldwide.Key ResponsibilitiesLead a high-performing AR team ensuring smooth invoicing and...


  • Makati City, National Capital Region, Philippines Fourtify Inc Full time

    Local Sales Development Manager would use leadership, analysis and thorough knowledge of sales processes to provide innovative ideas for business growth. The responsibilities include supervising the sales team and building long-term client relationships. Communication and team management skills are essential for this position.* Responsible for the planning...


  • Mandaluyong City, National Capital Region, Philippines Beyondsoft Consulting Inc Full time

    OverviewWHO WE ARE:Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of...


  • Makati City, National Capital Region, Philippines Fourtify Inc Full time

    OverviewLocal Sales Development Manager would use leadership, analysis and thorough knowledge of sales processes to provide innovative ideas for business growth. The responsibilities include supervising the sales team and building long-term client relationships. Communication and team management skills are essential for this...


  • Makati City, National Capital Region, Philippines AIA Hong Kong Full time

    MediCard Phils., Inc.is one of the country's leading HMOand the only HMOfounded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative...


  • Makati City, National Capital Region, Philippines Security Bank Corporation Full time

    OverviewJoin to apply for the Collections And Dispatch Coordinator role at Security Bank Corporation.As a Collection and Dispatch Coordinator, you will be responsible for on-time and accurate collection and document dispatch, efficient inventory and monitoring of documents, accurate generation and analysis of collection reports, and provide support to the...


  • Mandaluyong City, National Capital Region, Philippines beBeeCollections Full time ₱800,000 - ₱1,200,000

    Job Title: Portfolio Provision SpecialistLocation: Mandaluyong City, National Capital Region, PHJob SummaryThe primary objective of this role is to reduce portfolio provisions on unsecured loans from 90 days past due to 150 days past due.Key ResponsibilitiesManage external collection services providers tasked with handling collection, field visits, skip...

  • Collections Officer

    2 weeks ago


    Makati City, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content LinkCollections Officer (Cards, Front-End Unit)Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need...

Operations Manager for Local Collections

4 weeks ago


Mandaluyong City, National Capital Region, Philippines Support Services Group Full time

As the Team Manager, you will play a critical role in developing and implementing effective strategies to achieve performance targets, maintaining compliance with US regulations, and fostering a collaborative, rewarding workplace culture.

Key Responsibilities:

Operations Management:

  • Set productivity standards and operational strategies to meet performance targets.
  • Ensure smooth day-to-day operations, enabling tools and resources for team success.
  • Maintain comprehensive knowledge of receivables portfolios and adhere to FDCPA compliance.

Cost Management:

  • Monitor profitability by managing headcount and optimizing automated systems.
  • Reduce inefficiencies by preventing unnecessary outreach to non-responsive numbers.

Stakeholder Management:

  • Handle client escalations and report system downtimes or performance issues.
  • Provide insights into financial and operational trends impacting results.

Continuous Improvement:

  • Drive enhancements in employee performance, training, and work processes.
  • Develop agents' negotiation skills and operational tools to boost effectiveness.

Leadership:

  • Champion adherence to company policies and foster a positive, professional culture.
  • Evaluate employee performance, recommend development plans, and manage team dynamics.
  • Recognize achievements, build rapport, and support team-building activities.

Qualifications:

  • Background in Collections is required
  • Minimum 3 years of call center management experience.
  • At least 7 years of leadership experience managing teams of 10 or more.
  • Bachelor's degree (college graduate).
  • Strong communication and interpersonal skills.
  • Ability to multitask in a fast-paced environment and act with sense of urgency.
  • Excellent problem-solving abilities with a focus on continuous improvement.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

#J-18808-Ljbffr