Workforce Management Strategist

1 day ago

Mandaue City, Central Visayas, Philippines beBeeStrategist Full time ₱3,000,000 - ₱5,000,000
Job Summary

This role involves planning and scheduling to meet business objectives, ensuring exceptional customer service delivery.

  • Adjust schedules based on actual scenarios and provide overtime/voluntary time off for efficient staffing.
  • Monitor queues in real-time, tracking agent activity across multiple lines of business.
  • Prepare and publish reports with accuracy and timeliness.
Main Responsibilities
  • Develop and implement workforce management strategies.
  • Manage scheduling, overtime, and volunteer time-off processes.
  • Track and analyze performance metrics.
  • Foster effective communication with stakeholders.
About the Role

This position requires a high level of organizational skills, analytical thinking, and problem-solving abilities. The successful candidate will have experience in workforce management, scheduling, and report preparation.

Key Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Experience in workforce management and scheduling.

What We Offer:

  • A competitive salary package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

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