Workforce Manager

Ensure compliance with account policies and processes to achieve established levels of productivity and efficiency. It ensures that it identifies the needs of the internal or external customer, even those not expressed, in order to offer solutions that truly meet those needs. Advise the Account Manager on the best strategies to implement in each of the...

Qualifications:College GraduateAt least 5-7 years relevant experience in Workforce Management.With experience in Reports Analysis, Data Analysis, Capacity Planning, Scheduling and ForecastingAdvanced Excel experience (VLOOKUP, Pivot Table)With experience in Report and dashboards creationCan work with minimal supervision and has initiative.Can start...

We're Hiring: Workforce Management Team Lead We are seeking a dynamic and organized Workforce Management Team Lead to oversee staffing operations and optimize workforce efficiency. The ideal candidate will lead a team to ensure proper scheduling, resource allocation, and performance management while driving operational excellence. Location:Cebu City,...

We're Hiring: Workforce ManagerWork Where People MatterAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.Why...

Workforce AdministratorRole SummaryThe Workforce Administrator ensures the accuracy and integrity of client schedules and support worker rosters. The role proactively audits rosters, verifies attendance, validates payroll outcomes, and supports efficient workforce planning. In addition, the Workforce Administrator serves as a subject matter expert in...

Company DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...

Job Title:WORKFORCE MANAGERTheWorkforce Managerensures vital contribution in the realization of production by using the right CSR (skills) at the right moment, in the right amounts, to the right costs in such a way that operations can realize and/or optimize its financial and quantitative targets. The WFM Manager is the First Point of Contact and responsible...

Role Purpose The purpose of the role is to ensure updation and management of data related to client accounts (forecasting, scheduling and performance), provide timely & accurate analysis through MIS reports and dashboards to the external & internal stakeholders. ͏ Job Responsibilities: 1. Design & generate MIS reports as per business requirements 2....

The role We have an exciting opportunity for an experienced Workforce Management Team Lead to join our dynamic team at Teleperformance in Cebu City, Cebu. In this full-time role, you will be responsible for overseeing the workforce management operations, ensuring efficient scheduling and staffing to meet our clients' needs.Key responsibilitiesDevelop and...

People Management• Staffing CoverageResponsible for overseeing recruitment activities, conducting interviews, and making informed hiring decisions to ensure optimal staffing levels are maintained.• Performance MonitoringMonitors employee attendance, punctuality, and overall performance, while providing constructive feedback and coaching to support...