Business Transformation Strategist

17 hours ago

Mandaue City, Central Visayas, Philippines beBeeInnovation Full time ₱2,000,000 - ₱2,500,000
Job Title: Business Transformation Strategist

We are seeking an exceptional Business Transformation Strategist to join our team. As a key member of our organization, you will play a crucial role in driving strategic transformation and innovation within our company.

About the Role:

  • Transformation Leadership
    • Develop and lead enterprise-wide transformation programs focused on process efficiency, cost reduction, and quality improvement across global operations.
    • Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and customer experience metrics (CSAT, FCR, etc.).
  • Innovation and Improvement
    • Identify and lead use cases for machine learning, generative AI, natural language processing, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.).
    • Collaborate with internal data science, product, and engineering teams to develop AI/ML solutions, PoCs, and production-grade deployments.
  • Process Excellence
    • Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
    • Conduct value stream mapping, root cause analysis workshops, and process simulations to uncover optimization opportunities.
    • Develop and track transformation KPIs like average handle time, total cycle time, idle time, utilization, attrition, and forecast accuracy.
  • Program Execution
    • Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI.
    • Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation.
  • Capability Building and Change Management
    • Drive organizational maturity in digital transformation, citizen development, and AI literacy.
    • Lead a Center of Excellence (CoE) for AI-augmented operations and continuous improvement.

What We Offer:

  • A dynamic work environment that fosters innovation and collaboration
  • Opportunities for professional growth and development
  • A competitive compensation package
  • Flexible working arrangements

Requirements:

  • Bachelor's degree in Business Administration, Engineering, Computer Science, or related field
  • Minimum 5 years of experience in business transformation, process improvement, or related field
  • Strong leadership and project management skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams

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