Global Client Advocate

7 days ago


Rizal, Philippines beBeeCustomerSuccess Full time ₱5,000 - ₱7,000

About Volopay is a Y Combinator-backed start-up that combines corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform.

Key Responsibilities:
  • Oversee overall client relationships from Australia, including onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction

  • Work in the Australian time zone and handle key accounts effectively

  • Liaise with internal departments to ensure client needs are fulfilled efficiently

  • Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems

  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

  • Stay up-to-date on product development and the latest releases regularly

  • Conduct business reviews to ensure clients are satisfied with their products and services offered

  • Keep up on trends, changes, and competitor actions that might affect the client's interests

  • Bring in new ideas and craft approaches to delight our customers consistently

We are seeking a dedicated and experienced Customer Success Manager to deliver exceptional service to our clients.

This role requires strong leadership skills, a customer-centric approach, and effective collaboration with internal and external stakeholders successfully.



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