
Global Client Advocate
7 days ago
About Volopay is a Y Combinator-backed start-up that combines corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform.
Key Responsibilities:Oversee overall client relationships from Australia, including onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction
Work in the Australian time zone and handle key accounts effectively
Liaise with internal departments to ensure client needs are fulfilled efficiently
Be the voice of the customer and provide internal feedback on how we can better serve them, build roadmaps, and track progress towards solving customer problems
Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
Stay up-to-date on product development and the latest releases regularly
Conduct business reviews to ensure clients are satisfied with their products and services offered
Keep up on trends, changes, and competitor actions that might affect the client's interests
Bring in new ideas and craft approaches to delight our customers consistently
We are seeking a dedicated and experienced Customer Success Manager to deliver exceptional service to our clients.
This role requires strong leadership skills, a customer-centric approach, and effective collaboration with internal and external stakeholders successfully.
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