Customer Support Advocate

7 days ago


Rizal, Philippines beBeetechnical Full time ₱6,000,000 - ₱8,000,000
Job Overview

We are seeking a Technical Support Specialist to provide exceptional service and technical assistance to our customers. This role demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast-paced environment.

Main Responsibilities
  • Technical Support Services
  • Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
  • Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.
Required Expertise
  • Gain in-depth knowledge of products, including assembly, software, hardware, printing solutions, and account management.
  • Troubleshoot and resolve technical issues while escalating complex cases when necessary.
  • Work closely with teams to share knowledge, resolve escalations, and improve workflows.
  • Participate in team training, mentorship, and development sessions to enhance your skills.
Key Requirements
  • A minimum of 2-3 years of experience in technical support.
  • Proven track record of troubleshooting hardware and software remotely.
  • Excellent English language written and verbal communication skills.
  • Strong analytical and problem-solving skills.
Benefits

You will be part of a dynamic team dedicated to delivering exceptional customer experiences.

What We Offer

Our organization is committed to fostering a culture of continuous learning and growth.



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