Technical Expert Support Professional

About us

• We don't just adapt to change, we lead it. With a team of 900+ professionals behind over 3 million customers in 150 countries, we help them launch their e-shops, blogs, portfolios, businesses, and passion projects.

Our mission is to provide tools that help individuals and small businesses succeed online faster and easier.

Our culture is guided by 10 company principles.

This isn't a place for those who seek comfort in routine. We turn challenges into opportunities and uncertainty into meaningful progress. If you're ready to excel in the unexpected, keep reading.

Before you apply, consider if you:

• Care deeply about your work, finding purpose in making online success possible for anyone.
• Own your growth, continuously learning and improving yourself.
• Approach problems critically, proposing solutions driven by curiosity and creativity.
• Adapt quickly through changes in a fast-paced environment.
• Navigate challenges with resilience and resourcefulness, turning obstacles into opportunities.
• Collaborate with different teams and perspectives effectively to achieve meaningful solutions.

Every customer's path is filled with milestones and challenges, each presenting an opportunity for you to make an impact. Make success not just possible, but seamless.

In this role, you will:

• Provide expert support on our products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
• Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
• Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
• Enhance our AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
• Keep updated on product updates, services, features, and the latest web hosting technologies to assist customers effectively.
• Proactively identify and implement improvements to your work, team and department.

Key information:

• We provide guidance for our operations and culture.
• This is an opportunity that requires availability for providing services during night hours in your time zone, as well as rotation-based availability, including some weekend days.
• Being 100% remote, you will need a workspace with reliable high-speed internet connection.

• Fluent in English (C1 or native), written and spoken.
• Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
• Exceptional communication skills.
• Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).

• Advanced understanding of web hosting technologies, server management, and performance optimization.
• Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms.
• Experience contributing to or improving AI-powered systems.

• 360 Growth: We provide limitless learning opportunities: trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries and industry-leading subscriptions. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.
• Freedom & Responsibility: Enjoy the flexibility to contribute from home. Weekly rotating timelines make it easier to balance studies or other personal priorities. You can also use a home office budget to create a comfortable and effective setup.
• Wellness Simplified: Your health comes first with provided sick days and recharge leave. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.
• Work Hard, Party Hard: Recognize hard work with company events and milestone gifts for weddings, new parenthood, and graduations.