Global Technical Support Lead

2 hours ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱600,000 - ₱800,000

Job Title: Support Team Supervisor

Job Description

This role involves leading a high-performing team of technical support engineers across various time zones. The ideal candidate will be responsible for operational excellence, technical quality of service, and team growth and effectiveness.

The team leader will oversee the scheduling, coverage, escalations, and rotation planning to ensure seamless delivery of services. Additionally, they will promote accountability, learning, and consistency within the team.

Responsibilities
  • Lead a geographically distributed team of technical support engineers
  • Mentor and coach engineers through technical and non-technical challenges
  • Manage scheduling, coverage, escalations, and rotation planning
  • Promote a culture of continuous improvement and learning
Required Skills and Qualifications
  • Prior experience as a technical support engineer or DBA
  • Experience managing or leading remote or globally distributed teams
  • Strong technical depth in Linux and open-source databases
Why this Role?

In this role, you will have the opportunity to work with a talented team of experts in open-source database technologies. You will be responsible for delivering high-end, consultative support in a fast-paced environment.

You will collaborate with other departments to ensure operational excellence and stay informed on relevant technologies and industry shifts.

This is an excellent opportunity for a motivated and experienced professional to take their career to the next level.

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