Technical Support Professional

1 day ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time ₱15,000 - ₱18,000
Job Opportunity

This is a unique chance to apply classroom knowledge in a real-world setting and develop essential skills for a future career.

You will work closely with experienced professionals, learning technical problem-solving, communication, and client engagement techniques.

Key Responsibilities
  • Diagnose and resolve technical issues reported by clients via various channels.
  • Collaborate with senior support staff to understand and troubleshoot complex software and hardware problems.
  • Provide clear instructions and guidance to clients in a user-friendly manner.
  • Document and maintain detailed records of customer interactions, technical issues, and resolutions.
  • Enhance technical skills, product knowledge, and customer service techniques through training sessions.
  • Contribute to the development of support resources, such as knowledge base articles and troubleshooting guides.
  • Develop effective communication skills to deliver technical information to both technical and non-technical clients.
Requirements
  • Pursuing a degree in Computer Science, Information Technology, or a related field.
  • A strong interest in technology and a desire to learn about software and hardware troubleshooting.
  • Effective communication skills, both written and verbal.
  • Ability to follow established procedures.
  • Customer-centric approach with a passion for helping others.
  • Ability to work collaboratively in a team-oriented environment.

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