Operational Excellence Specialist

2 weeks ago

Porac, Philippines beBeeRetail Full time $90,000 - $110,000
Job Title:

Retail Operations Manager

We are looking for an exceptional leader to join our team and play a critical role in building and scaling our Retail Operation.

Key Responsibilities:

  • Lead the day-to-day execution and management of order to cash cycle- Order entry, accuracy, and execution from order receipt through customer delivery all the way through invoicing and payment collection.

  • Provide customer support for pre-order activities - including systemic setup, writing customer-specific SOP's, and ensuring customer orders are ready to process.

  • Build sustainable processes and systems from scratch, focusing on efficiency and scalability as we onboard with new Commercial customers and build out our Customer Operations team.

  • Write and manage collection of order operations SOP's that are specific to different sales channels and customers.

  • Maintain strong data integrity in all order operations systems associated with order entry, order fulfillment, order management, and order invoicing.

  • Lead month's end reconciliation from the Order Operations perspective and provide fully vetted reporting to Accounting showing all orders for the previous month are accurately entered in all of our systems and tie out.

  • Create workflows using connectors like Zapier, Make, N8N, Parabola, etc. to significantly cut down on the amount of repetitive, manual work that the team handles on a day to day basis.

Required Skills and Qualifications:

  • Ability to work full time US-based hours.

  • Automations Expert - Familiar with Zapier, Make, N8N.

  • Excellent written and verbal communication skills in a customer-facing role.

  • Elite organizational skills and ability to pay close attention to the details.

  • Extremely process-oriented with the ability to identify and define issues, create scalable processes, and implement those processes with team members both in and out of the department.

  • Order Processing experience - including EDI, B2B, and manual orders. Strong ERP system experience.

  • Experience managing direct reports.

  • 2+ years experience working in US food & beverage order operations with distributors such as UNFI & Kehe and with retailers like Target.

  • Able to thrive in a fully remote work environment under minimal supervision.

  • Extremely customer-focused with an unrelenting desire to provide world-class customer service while simultaneously keeping the company's best interest in mind.

  • Killer instinct mentality: Willing to roll up sleeves, figure stuff out, and get things done even when they don't seem to be in your wheelhouse. No task is too small and you will go out of your way to make sure you solve every problem with a sense of purpose.

Benefits:

  • This role offers the opportunity to work in a high growth, startup environment.

  • The ideal candidate will have a strong understanding of Order Operations finance.

  • Good to advanced Excel and google sheets skills are required. Excellent quantitative and qualitative analytic skills with the ability to formulate and articulate valid conclusions through reporting.

Others:

  • Led a team through an ERP implementation would be a plus.

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