Delivery Operations Specialist

2 weeks ago

Porac, Philippines beBeeOperational Full time ₱2,400,000 - ₱4,000,000
Role Overview

This position is part of the Customer Success team, which brings together Delivery and Customer Support under one umbrella to provide a comprehensive view of the customer journey.

The successful candidate will support the operational foundation of this unified department, focusing on operational excellence to ensure efficient and scalable processes.

Key Responsibilities
  • Design, implement, and continuously improve operational tools, processes, and reports to enable consistent and scalable delivery operations within the Customer Success department.
  • Identify operational bottlenecks and inefficiencies within the Delivery team and contribute to the development of standardized solutions in collaboration with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business objectives.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities to ensure smooth adoption of new tools, workflows, and process standards across the Customer Success department.
Qualifications
  • Bachelor's degree in a related field such as Business, Operations, Data Analytics, Economics, or Engineering.
  • 3–5 years of experience in operations, business analysis, or a similar role, preferably in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive, and adaptable, able to manage multiple priorities in a dynamic environment.
Benefits
  • Fully remote work setup.
  • Competitive salary.
  • Inclusive work environment and well-being program.
  • A clear induction program and a mentoring buddy to help you succeed.
  • Private health insurance allowance.
  • Unlimited time off.

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