Business Support Coordinator

16 hours ago


Cavite City, Calabarzon, Philippines beBeeAdministrative Full time ₱1,100 - ₱1,500
Job Title: Business Support Coordinator

As a key member of our operations team, you will play a vital role in ensuring timely and efficient progress on maintenance requests. You will be responsible for coordinating with vendors, managers, and homeowners via tickets, phone calls, and emails to resolve any issues.

Key Responsibilities:
  • Work order follow-up with vendors, managers, and homeowners via tickets, phone calls, and emails.
  • Escalating work orders to senior managers for status or additional information.
  • Handling difficult conversations with homeowners or vendors and de-escalating if necessary.
  • Prioritizing and reviewing work orders in great detail to fix any mistakes and ensure the right steps are being taken.
  • Running work order reports.
  • Processing incoming email work order updates from managers, vendors, and homeowners.
  • Assisting with ongoing maintenance and updates to department policies/procedural manuals (SOPs), including profiles.
Requirements:
  • High school diploma
  • Three years working in a BPO/call center setting
  • Strong verbal and writing skills
  • Remote work experience
  • A dedicated workstation at home is mandatory
  • Minimum typing speed of 30 words per minute
  • Experience in property management is an asset
  • Familiarity with Zendesk is preferred


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