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BPO Operations Trainer
1 week ago
We are seeking a highly skilled Quality Assurance Specialist - Training to join our team at WNS Pasig. As a key member of our quality assurance team, you will be responsible for ensuring that our training programs meet the highest standards of quality and effectiveness.
Key Responsibilities:- Training Quality Assurance: Review and evaluate training programs to ensure they meet quality standards.
- Process Knowledge: Develop in-depth knowledge of our business processes and procedures to effectively train agents.
- Training Delivery: Design and deliver training programs that cater to the needs of our customer service teams.
- Coaching and Feedback: Provide regular coaching and feedback to agents to ensure they meet performance standards.
- Experience: At least two years of experience in a BPO training function.
- Skillset: Excellent interpersonal, English communication, and writing skills. Should have an eye for detail and possess coaching and feedback skills.
- Education: Bachelor's degree in any field.
