BPO IT Manager

4 weeks ago


Pasig, National Capital Region, Philippines J-K Network Services Full time

Position: IT Operations Team LeadIndustry: IT CompanyLocation: Ortigas, PasigSalary: Up to Php 70,000Schedule: Regular ScheduleWork Set-Up: OnsiteComplete Benefit PackageJob Description:We are seeking a skilled IT Operations Team Lead with hands-on technical expertise and a strong background in Firewall (FW) technologies. Ideal candidates will have extensive experience in managing BPO/IT/ITES environments and a solid understanding of ISO and ITIL frameworks. This role involves overseeing offices in Ortigas, Antipolo, and Tarlac.Roles & Responsibilities:- Supervise 24x7 site operations and staff.- Manage shift workload and escalate resource needs to management.- Oversee IT operations, handle escalations, and manage ticketing.- Be available on-call 24x7.- Lead Incident, Request, Change, and Escalation processes with a focus on performance and service improvement.- Support infrastructure activities and problem resolution.- Coordinate with departments to align with business processes.- Monitor IT systems to support project growth.- Conduct gap analysis of existing and required infrastructure.- Manage and coordinate the Site/NOC team.- Communicate networking issues effectively with clients and employees.Preferred Qualifications:- 8-12 years of experience in managing BPO/IT/ITES environments.- Certifications: CCNA, ITIL, MCSE preferred.- Knowledge of Data Centers, Active Directory, Windows Server, IIS, SQL, and web services.- Experience with LAN/WAN networking protocols, MPLS, SIP Trunks, and telephony systems.- Strong IP troubleshooting skills (TCP/IP, NAT, DHCP, DNS).- Excellent leadership, people management, and communication skills.- Ability to multitask, analyze problems, and manage a team effectively.


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