BPO IT Manager
4 weeks ago
Position: IT Operations Team LeadIndustry: IT CompanyLocation: Ortigas, PasigSalary: Up to Php 70,000Schedule: Regular ScheduleWork Set-Up: OnsiteComplete Benefit PackageJob Description:We are seeking a skilled IT Operations Team Lead with hands-on technical expertise and a strong background in Firewall (FW) technologies. Ideal candidates will have extensive experience in managing BPO/IT/ITES environments and a solid understanding of ISO and ITIL frameworks. This role involves overseeing offices in Ortigas, Antipolo, and Tarlac.Roles & Responsibilities:- Supervise 24x7 site operations and staff.- Manage shift workload and escalate resource needs to management.- Oversee IT operations, handle escalations, and manage ticketing.- Be available on-call 24x7.- Lead Incident, Request, Change, and Escalation processes with a focus on performance and service improvement.- Support infrastructure activities and problem resolution.- Coordinate with departments to align with business processes.- Monitor IT systems to support project growth.- Conduct gap analysis of existing and required infrastructure.- Manage and coordinate the Site/NOC team.- Communicate networking issues effectively with clients and employees.Preferred Qualifications:- 8-12 years of experience in managing BPO/IT/ITES environments.- Certifications: CCNA, ITIL, MCSE preferred.- Knowledge of Data Centers, Active Directory, Windows Server, IIS, SQL, and web services.- Experience with LAN/WAN networking protocols, MPLS, SIP Trunks, and telephony systems.- Strong IP troubleshooting skills (TCP/IP, NAT, DHCP, DNS).- Excellent leadership, people management, and communication skills.- Ability to multitask, analyze problems, and manage a team effectively.
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Sales Manager
10 hours ago
Pasig, National Capital Region, Philippines JWay Group, Inc. Full timeJob DescriptionWe are seeking an experienced Sales Manager to lead our business development efforts in the BPO sector. This role is crucial for identifying and securing new business opportunities, particularly in outsourcing customer service and call center operations.The ideal candidate will have a strong sales background and an existing network of contacts...
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Team Manager BPO
4 weeks ago
Pasig, National Capital Region, Philippines Offshore Business Processing Full timeDo you have leadership/supervisory experience in a BPO environment/freight forwarding company? Build an incredible team here at OBP. APPLY nowJob SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesDevelops and...
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USRN BPO Operations Director
6 days ago
Pasig, National Capital Region, Philippines GGIS Full timeCompany Overview:GGIS is a leading provider of USRN BPO services, with a proven track record of delivering high-quality solutions to clients. Our team of experts is dedicated to providing exceptional service and support.Job Description:We are seeking a highly experienced USRN Service Delivery Manager to join our team. The successful candidate will have a...
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Team Manager BPO
4 days ago
Pasig, National Capital Region, Philippines Offshore Business Processing Full timeDo you have leadership/supervisory experience in a BPO environment/freight forwarding company? Build an incredible team here at OBP. APPLY nowJob SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesDevelops and...
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BPO Strategist
10 hours ago
Pasig, National Capital Region, Philippines TaskUs Full timeAbout TaskUsTaskUs is a leading provider of outsourced digital services, empowering fast-growing technology companies to represent, protect, and grow their brands. Our mission is to provide next-generation customer experience through a cloud-based infrastructure, serving clients in various sectors, including social media, e-commerce, gaming, streaming media,...
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BPO Coach
1 week ago
Pasig, National Capital Region, Philippines WNS Full timeJob Description:We are seeking a highly skilled and motivated individual to join our team as a BPO Trainer. As a key member of our training function, you will be responsible for managing basic tasks in the classroom and on-the-job training, driving call simulations, knowledge assessments, and retention activities.Responsibilities:Develop and deliver training...
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Senior Service Delivery Executive
6 days ago
Pasig, National Capital Region, Philippines GGIS Full timeAbout the Role:We are seeking a highly experienced USRN Service Delivery Manager to join our team at GGIS. The successful candidate will have a minimum of 1 year of solid experience in USRN BPO Service Delivery Management and a total of 3-5 years of experience in the BPO sector as a USRN.Key Accountabilities:Deliver high-quality BPO services to...
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Trainer (BPO)
4 weeks ago
Pasig, National Capital Region, Philippines Offshore Business Processing Full timeJob SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesGet recognized for what you doAchieve work-life balanceImprove exponentially with enhanced learningResponsibilitiesTo train, support and mentor associates on required skills per client requestTo assist the Training Supervisor with tasks and responsibilities related to...
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BPO Business Development Lead
10 hours ago
Pasig, National Capital Region, Philippines JWay Group, Inc. Full timeAbout the JobThis position involves leading business development efforts in the BPO sector, specifically in customer service and call center solutions. The ideal candidate will leverage their existing network to secure new business opportunities.The Role requires:Identifying and pursuing potential clients in need of BPO services.Developing strategic sales...
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BPO Trainer
3 weeks ago
Pasig, National Capital Region, Philippines WNS Full timeWNS Pasig, National Capital Region, Philippines2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Minimum Requirements:At least two (2) years in the BPO training functionExcellent interpersonal, English communication, and writing skillsShould have an eye for detailCoaching and feedback skillsShould...
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BPO RFP Writer
3 weeks ago
Pasig, National Capital Region, Philippines MCI Full timeLOCATIONManila, PHJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a BPO RFP...
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BPO RFP Writer
2 weeks ago
Pasig, National Capital Region, Philippines MCI Full timeLOCATIONManila, PHJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a BPO RFP...
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BPO Contact Center Agent
1 week ago
Pasig, National Capital Region, Philippines NeksJob Full timeNeksJob OverviewWelcome to NeksJob, where we strive to deliver exceptional customer service experience. As a BPO Agent, you will play a crucial role in achieving this goal.What We OfferOur compensation package is designed to reward your hard work and dedication. Enjoy a competitive salary, performance bonuses, and account specific allowances that reflect...
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BPO Lead Generation Professional
4 days ago
Pasig, National Capital Region, Philippines The Results Companies Full timeWe are seeking a highly motivated Sales Development Specialist to join our ResultsCX team. As a Sales Development Representative (SDR), you will play a crucial role in generating new business opportunities through outbound prospecting.Your primary responsibilities will include developing leads, setting up our Sales Executives for success, and managing the...
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BPO RFP Writer
2 weeks ago
Pasig, National Capital Region, Philippines Mass Markets Full timePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a BPO RFP Writer to join our team. The ideal...
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Accounting Payroll Officer – Australian BPO
3 weeks ago
Pasig, National Capital Region, Philippines ESC Corporation Full timeAccounting Payroll Officer – Australian BPO6 days ago Be among the first 25 applicantsONSITE - Robinsons Equitable Tower Ortigas Center, Pasig CityMORNING SHIFT - 6AM to 3PM Manila time with some flexibility required.OFFER - up to 35k basic (depending on experience) plus allowance.Role OverviewThe Payroll Officer will be responsible for the efficient and...
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BPO Operations Lead
1 day ago
Pasig, National Capital Region, Philippines MCI Full timeRole OverviewMCI, a leading Business Process Outsourcing company, is seeking an experienced BPO Operations Lead to oversee all aspects of our call center team.As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences in all customer touch-points, including phone service and digital communication...
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Operations Manager
4 weeks ago
Pasig, National Capital Region, Philippines RecruiterPH Full timeJob DescriptionResponsibilities:Develop and implement the operational strategy for the retail account.Oversee and manage day-to-day operations.Prepare and manage the budget for the retail account.Identify areas for process improvement.Ensure compliance with all legal and regulatory requirements.Required Skills:Bachelors' Degree Holder.At least 3 years...
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Service Delivery Manager for USRN Business
6 days ago
Pasig, National Capital Region, Philippines GGIS Full timeJob Summary:We are looking for a highly skilled USRN Service Delivery Manager to join our team at GGIS. The ideal candidate will have a strong background in USRN BPO Service Delivery Management and be able to start immediately.Key Responsibilities:Manage a team of USRNs to deliver high-quality BPO servicesDevelop and implement effective BPO strategiesBuild...
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BPO Operations Supervisor I
3 weeks ago
Pasig, National Capital Region, Philippines MCI Full timeLOCATIONManila, PHJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.The Call Center Sales Manager...